AbbVie: Customer Experience Team Lead — Austin, TX, United States

About AbbVie

AbbVie is a biopharmaceutical business focused on discovering and delivering medicines and related health solutions. Its employer introduction identifies immunology, oncology and neuroscience among its therapeutic areas, alongside the Allergan Aesthetics portfolio. The organisation's stated mission connects current health problems with the development of treatments for future medical needs. Its activities therefore have both scientific and product-delivery dimensions, with different functions supporting research, medicines and services within the named therapeutic and aesthetics areas.

The position and its setting

AbbVie lists Customer Experience Team Lead in Austin, TX, United States, under reference R00152667. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: Allergan Aesthetics

Responsibilities and work described

• Allergan markets a portfolio of best-in-class products that provide novel treatments for the central nervous system, eye care, medical aesthetics and dermatology, gastroenterology, women's health, urology, anti-infective and cardiovascular therapeutic categories
• With commercial operations in approximately 100 countries, Allergan is committed to working with physicians, healthcare providers and patients to deliver innovative and meaningful treatments that help people around the world live longer, healthier lives
• Our success is powered by our team’s commitment to being Bold for Life
• Together, we build bridges, power ideas, act fast and drive results for our customers and patients around the world by always doing what it is right
• At Allergan you will have the opportunity to thrive in a fast-paced, strategic environment where bold, innovative thinking isn’t just welcomed, it’s encouraged
• Across all functions, we relish the opportunity to help our people fulfill their potential
• Our rapid growth strategy means plenty of opportunities to step into the spotlight
• Customer Experience Lead (CXRIV) Customer Service Leads are responsible for staff training, team communications, staff auditing/performance, and assistance to the Supervisor/Manager with project management
• In addition, a lead will provide secondary support for inbound, and escalated inquiries processing transactions as needed
• Leads are responsible to assist in oversight of team member order processing, order auditing, and resolution of issues that may prevent orders from shipping
• In addition, leads may be required to work offsite and travel on a limited basis
• Under general supervision, processes customer requests related to product programs in a timely, accurate and professional manner
• Fosters the growth and customer relationships by creating positive customer and team interactions and building relationships
• The employee must conduct their work activities in compliance with all Allergan internal requirements and with all applicable regulatory requirements
• Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements and objectives
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

Essential requirements and candidate background

• Minimum one to two (1-2) years experience leading people in a customer service or customer facing environment and/or as a resource, subject matter expert, or related position
• A positive leader with ability in teaching, facilitation, and creative problem solving
• Effective communication skills (presentation, document writing, coaching)
• Time management skills
• Help assess organizational training/team needs
• Independently manage multiple, competing priorities while maintaining excellence in communication and customer service
• Perform accurate and complete work, within deadlines, with or without direct supervision
• Take initiative and make decisions
• Possess skills with MS Office (Word, PowerPoint, Outlook, and Excel)
• Learn and adapt to new technologies and changing processes
• Bachelor’s degree or equivalent experience in Business or related field
• Education
• University degree or equivalent combination of education and experience required
• Typically requires 2-4 years’ experience

Preferred experience and additional strengths

• SAP, ERP, or Business Systems experience preferred
• Possess presentation experience using flexible delivery methods (lecture, computer-based/assisted, facilitation, and cooperative learning) and tools/technology is preferred
• Medical Device or Pharmaceutical experience strongly preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: Austin, TX, United States

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Experience Team Lead vacancy is not an offer for reference R00152667; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to AbbVie

Applications follow the official employer page linked below.

Open the official AbbVie posting below and match the title and reference R00152667.

Compare your qualifications and experience with the essential conditions for the Austin, TX, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: SAP

For SAP, identify the module or business process and the type of contribution: configuration, development, integration, testing or user support. Give one example that connects the system change to the business need.

Relevant skills

• SAP
• Excel
• PowerPoint
• MS Office
• safety management
• audit
• compliance
• customer support
• human resources
• training
• project management
• communication