Accor: Assistant Front Office Manager - Fairmont Agra — Agra, UP, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Assistant Front Office Manager - Fairmont Agra in Agra, UP, India, under reference REF111546D. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 18 October 2026
• Brands: AccorHotel

Responsibilities and work described

• Overall in-charge of operations at all areas of Front Office, including Front Desk, Guest Relations, Pullman Connect, Business Centre, Airport Services, Doormen, Concierge and Bell Services and Executive Lounge
• Train and develop Assistant Managers, Managers, Executives and Supervisors in the department, in technical, administrative and managerial abilities, keeping an eye on future growth and succession planning
• Support: Front Office Manager in his duties and lead Front Office Department in his absence
• Leadership: by example on aspects of courtesy, helpfulness and grooming/overall presentation, setting the standard for all team members
• Assist, review and carry out performance appraisals of relevant department associates on time as scheduled (delegated in some areas)
• Development: departmental training activity plans and ensure continuous professional development of all staff members
• Quality / delivery: that the entire department maintains compliance with Policies and Procedures as per the guidelines and hotel standards
• Support: Front Office Manager with establishing written guidelines and control mechanisms for operational consistency
• Maintenance: staffing levels in line with hotel occupancy and productivity, ensuring optimal resource allocation
• Quality / delivery: that checklists are followed in all sections of Front Office and conduct regular quality assurance inspections
• Quality / delivery: that check-ins and check-outs are efficient within the required timeframe and as per defined standards, whilst ensuring all guests entering the hotel are welcomed appropriately
• Management: guest feedback and complaints with professionalism, ensuring timely resolution and follow-up to enhance guest satisfaction
• Oversee revenue management initiatives and rate optimisation strategies in coordination with the Front Office Manager
• Monitoring: and control departmental budgets, identifying cost-saving opportunities whilst maintaining service excellence
• Liaise with other departments to ensure seamless coordination and delivery of integrated guest services

Essential requirements and candidate background

• Bachelor's degree in Hotel Management, Hospitality Management, Tourism, or a related field
• A diploma in Hotel Management may also be accepted by some hotels
• Minimum5-7 years of progressive experience in front office operations within a luxury hotel environment
• Supervisory or management experience with the ability to lead, train, and develop team members
• Proficiency: hotel property management systems (PMS) and related front office software applications
• Communication and interpersonal skills with the ability to interact professionally with guests and staff at all levels
• Problem-solving abilities and a customer-centric approach to guest relations and complaint resolution
• Certifications in hospitality management, customer service, or front office operations are an added advantage
• Demonstrated commitment to maintaining high standards of personal grooming, presentation, and professional conduct

Preferred experience and additional strengths

• Fluency: English; proficiency in additional languages (particularly Hindi or other Indian languages) is highly desirable

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Agra, UP, India

Benefits mentioned by the employer

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Assistant Front Office Manager - Fairmont Agra vacancy is not an offer for reference REF111546D; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF111546D.

Compare your qualifications and experience with the essential conditions for the Agra, UP, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: quality assurance

For quality assurance, explain the process, controls and records you worked with. A useful example shows how an issue was prevented, investigated or corrected and how the change was checked.

Relevant skills

• quality assurance
• compliance
• training
• front office
• guest services
• revenue management
• customer support
• hospitality
• communication