Accor: Assistant Manager - Learning and Development — Mumbai, MH, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Assistant Manager - Learning and Development in Mumbai, MH, India, under reference REF116605N. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 27 August 2026
• Brands: Morgans Originals

Responsibilities and work described

• Position Overview
• The Assistant Manager – Learning & Development is responsible for supporting and driving the Learning & Development function at Roswyn Hotel
• The role focuses on building a learning culture, identifying and addressing learning needs, developing colleague capabilities, coordinating training programs, and ensuring the effective implementation of hotel, brand, and departmental learning initiatives
• Support: the Director of People & Culture and People and Development Manager in developing and implementing the hotel’s overall Learning & Development strategy
• Drive a continuous learning culture across Roswyn by ensuring that learning opportunities are accessible, relevant, prioritized, and effectively delivered
• Work: closely with Department Heads and managers to identify current and future learning and development requirements
• Research / execution: regular Training Needs Analysis and prioritize identified training requirements for review and implementation
• Development: and maintain the annual hotel training plan and monthly training calendar in consultation with the Director of People & Culture and People and Development Manager and Department Heads
• Coordination: and monitor the execution of hotel-wide, departmental, technical, behavioural, service, leadership, and mandatory training programs
• Quality / delivery: that all training programs are delivered in accordance with hotel standards, brand requirements, and agreed learning objectives
• Coordination: with Departmental Trainers and facilitators to ensure effective delivery of departmental and on-the-job training
• Research / execution: regular Departmental Trainer meetings and provide guidance, coaching, and support to improve their effectiveness
• Coordination: and assess the on-the-job training and certification of Departmental Trainers
• Research / execution: on-the-job training, task-breakdown training, and selected classroom training programs as required
• Facilitate training programs covering areas such as guest service, communication, grooming, service standards, behavioural skills, supervisory skills, interviewing skills, leadership, and other relevant topics
• Support: the implementation of brand and culture-related learning initiatives and ensure that these are effectively embedded within the hotel

Essential requirements and candidate background

• At least 2 years of related work experience following associate degree or at least 3 years of work experience following undergraduate degree or an equivalent combination of education and work-related experience
• Alongside below key requirements and leadership competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s service culture to be responsive, respectful and deliver a great experience
• Experience: L&D roles within the hospitality industry
• Progressive work-related experience in managing and directing the development and delivery of learning or organization development programs in a multi-unit organization
• Highly developed oral and written communication skills
• Demonstrated proficiency in designing and delivering effective learning programs to multi-cultural, multi-level audiences
• Broad understanding of people’s strategy, including the drivers of organization effectiveness
• Organizational skills, ability to project manage and execute
• Develop and design new and unique content
• Multicultural awareness and ability to work with people from diverse cultures
• Demonstrated teamwork communication including ability to coach and deliver feedback in a constructive manner
• Communication, interpersonal, and team leadership skills
• Management skills with the ability to prioritize and manage multiple tasks simultaneously
• Flexibility to adapt to a and fast-paced environment
• Must be a highly capable user of Microsoft office programs including Excel, Word, PowerPoint and Outlook
• Ability to converse with guests in a confident and friendly manner to deliver a luxury hotel experience
• Enthusiastic team player, with self-initiative and ability to work to deadlines
• Interpersonal and organizational skills; written and verbal communication and presentation skills
• Previous facilitation and training experience, individual and classroom
• Coaching experience and ability to positively influence others

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mumbai, MH, India

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Assistant Manager - Learning and Development vacancy is not an offer for reference REF116605N; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF116605N.

Compare your qualifications and experience with the essential conditions for the Mumbai, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• PowerPoint
• MS Office
• embedded systems
• safety management
• audit
• compliance
• training
• guest services
• communication
• hospitality