Accor: Duty Manager - Fairmont Agra — Agra, UP, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Duty Manager - Fairmont Agra in Agra, UP, India, under reference REF111389M. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 17 October 2026
• Brands: FAIRMONT

Responsibilities and work described

• Oversee daily hotel operations and ensure seamless service delivery across all departments
• Supervise and coordinate front-of-house and back-of-house staff to maintain service standards and operational efficiency
• Address guest concerns and complaints promptly, ensuring resolution and guest satisfaction
• Monitoring: and maintain security protocols, guest safety, and property protection throughout the shift
• Research / execution: regular property inspections to ensure cleanliness, maintenance standards, and compliance with hotel policies
• Management: emergency situations and coordinate appropriate responses in accordance with hotel procedures
• Preparation: and submit detailed shift reports documenting incidents, guest feedback, and operational issues
• Liaise between departments to ensure effective communication and collaborative problem-solving
• Support: revenue management initiatives and assist with occupancy optimisation strategies
• Research / execution: staff briefings and provide guidance on service excellence and operational procedures
• Quality / delivery: compliance with health, safety, and hygiene regulations across all areas of the hotel
• Management: key control systems and maintain security of restricted areas and valuables
• Support: staff training, induction, and performance management as required
• Respond to maintenance requests and coordinate with engineering teams for timely resolution

Essential requirements and candidate background

• Minimum 3-4 years of experience in a hotel operations or duty management role within a luxury hospitality environment
• Track record of managing multi-departmental teams and coordinating staff across front-of-house and back-of-house operations
• Knowledge: hotel management systems (PMS) and property management software
• Communication and interpersonal skills with the ability to liaise effectively across all levels of staff
• Handle guest complaints and resolve conflicts with professionalism and discretion
• Sound understanding of health, safety, and hygiene regulations applicable to hospitality establishments
• Work flexible shifts, including evenings, nights, weekends, and public holidays as required
• Organisational skills with the capacity to manage multiple priorities simultaneously
• Experience: a 5-star or luxury hotel property
• First Aid and CPR certification
• Knowledge: emergency management and crisis response procedures
• Experience: revenue management and occupancy optimisation strategies
• Proficiency: multiple languages, particularly Hindi or other regional Indian languages
• Previous experience in staff training, induction, and performance management
• Familiarity: security systems and access control protocols

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Agra, UP, India

Benefits mentioned by the employer

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Duty Manager - Fairmont Agra vacancy is not an offer for reference REF111389M; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF111389M.

Compare your qualifications and experience with the essential conditions for the Agra, UP, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: maintenance

A maintenance example should identify the asset, the fault or preventive task and the action you performed. Explain the checks, records and handover involved in returning equipment or a service to use.

Relevant skills

• maintenance
• compliance
• training
• communication
• revenue management
• hospitality