Accor: Front Office Executive — Bengaluru, KA, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Front Office Executive in Bengaluru, KA, India, under reference REF123275Q. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 19 October 2026
• Brands: The Hoxton

Responsibilities and work described

• We are seeking an enthusiastic and detail-oriented Front Office Executive to join our team in Bengaluru, India
• In this pivotal role, you will be the face of our organization, delivering guest experiences while managing front office operations with professionalism and efficiency
• As a Front Office Executive, you will work collaboratively with colleagues across all departments to ensure seamless operations, maintain guest satisfaction, and contribute to our organization's success through your dedication to excellence and customer-focused approach
• Management: daily front office operations, including front desk procedures, reception, cashiering, and reservations with accuracy and efficiency
• Delivery: exceptional, friendly, and professional service to all guests, demonstrating empathy and transparency in every interaction
• Development: and maintain a comprehensive understanding of hotel operations, departmental functions, physical layouts, key personnel roles, and current events or group arrivals
• Attend to guest requests and credit-related issues with decisiveness and problem-solving skills, escalating to management when necessary
• Leadership: by example in delivering total customer satisfaction, consistently striving to exceed guest expectations
• Actively promote and sell special hotel promotions, facilities, and services to guests, demonstrating initiative and enthusiasm
• Collaboration: with the Guest Service Manager and Assistant Manager to identify opportunities for improving guest service and departmental performance
• Support: colleagues and management in achieving departmental and organizational goals through collaborative teamwork and transparent communication
• Treat all guests and colleagues from diverse cultural backgrounds with respect, sensitivity, and inclusivity
• Execution: additional duties as directed by management, demonstrating flexibility and a goal-oriented mindset

Essential requirements and candidate background

• Bachelor of Hotel Management (BHM) degree or equivalent hospitality qualification
• Minimum 2 years of professional experience as a Front Office Associate, or 1 year of experience in a Team Leader capacity within a hotel or hospitality environment
• Knowledge: front office operations, including reservations systems, front desk procedures, reception protocols, and cashiering functions
• Proficiency: hotel management systems and computer applications
• Interpersonal and communication skills with the ability to interact professionally with guests and colleagues
• Demonstrated expertise in guest service delivery and customer satisfaction management
• Organizational and time management skills with the ability to multitask effectively in a fast-paced environment
• Ability to handle conflict resolution and guest complaints with empathy and professionalism
• Active selling and upselling capabilities with a results-oriented approach
• Cultural sensitivity and the ability to work inclusively with diverse teams
• Leadership potential and willingness to support team members and management initiatives

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Bengaluru, KA, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Front Office Executive vacancy is not an offer for reference REF123275Q; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF123275Q.

Compare your qualifications and experience with the essential conditions for the Bengaluru, KA, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: front office

For front-office work, describe the guest or visitor process and your responsibility for arrivals, enquiries, coordination or issue resolution. Explain how information was checked and handed over.

Relevant skills

• front office
• guest services
• reservations
• communication
• hospitality