Accor: GSA - Front Office — Bengaluru, KA, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists GSA - Front Office in Bengaluru, KA, India, under reference REF110853G. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 13 October 2026
• Brands: AccorHotel

Responsibilities and work described

• We are seeking a dedicated GSA - Front Office to join our team in Bangalore, India
• As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence
• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
• Handle guest inquiries, requests, and complaints promptly and professionally
• Maintenance: up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
• Collaboration: with other departments to ensure seamless guest experiences
• Process room reservations, modifications, and cancellations using the hotel management system
• Management: cash transactions and maintain accurate financial records
• Quality / delivery: the front desk area is organized, clean, and presentable at all times
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
• Coordination: with housekeeping to ensure room readiness and handle special requests
• Support: luggage handling and arrange transportation services for guests as needed
• Management: and resolve overbooking situations and room type changes efficiently
• Research / execution: daily audits of guest folios and resolve any discrepancies
• Participate in upselling initiatives to enhance guest experiences and increase revenue

Essential requirements and candidate background

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Verbal and written communication skills in English
• Customer service orientation with a friendly and professional demeanor
• Proficiency: hotel management software and computer systems
• Work flexible hours, including nights, weekends, and holidays

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Bengaluru, KA, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another GSA - Front Office vacancy is not an offer for reference REF110853G; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF110853G.

Compare your qualifications and experience with the essential conditions for the Bengaluru, KA, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: audit

An audit example should identify the process or records reviewed, the evidence considered and your own responsibility. Describe how findings were documented and followed through without exposing confidential reports.

Relevant skills

• audit
• front office
• housekeeping
• guest services
• reservations
• customer support
• hospitality
• communication