Accor: Guest Relation Executive- Fairmont Agra — Agra, UP, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Guest Relation Executive- Fairmont Agra in Agra, UP, India, under reference REF119673P. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 18 September 2026
• Brands: AccorHotel

Responsibilities and work described

• Greet and welcome guests upon arrival, ensuring a warm and professional first impression
• Support: guests with check-in and check-out procedures, addressing any queries or concerns
• Respond promptly to guest requests and special requirements, liaising with relevant departments to ensure satisfaction
• Handle guest complaints and concerns with professionalism, working towards swift resolution
• Delivery: concierge services, including local recommendations, restaurant reservations, and activity bookings
• Maintenance: detailed records of guest interactions and preferences for future visits
• Research / execution: regular follow-up calls or communications with guests during their stay to ensure satisfaction
• Coordination: with housekeeping, food and beverage, and maintenance teams to address guest needs
• Collect guest feedback and prepare reports to identify areas for service improvement
• Organise and support special events, celebrations, and group activities for guests
• Maintenance: knowledge of hotel facilities, services, and local attractions to provide accurate information
• Quality / delivery: all guest communications are documented in the property management system
• Contribution: to achieving guest satisfaction targets and positive online reviews
• Represent the hotel professionally at all times, embodying the Fairmont brand values

Essential requirements and candidate background

• High school diploma or equivalent qualification
• Minimum 2-3 years of experience in guest relations, hospitality, or customer service roles
• Verbal and written communication skills in English
• Interpersonal and relationship-building abilities
• Proficiency: using property management systems and hotel software
• Demonstrated problem-solving and conflict resolution capabilities

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Agra, UP, India

Benefits mentioned by the employer

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Guest Relation Executive- Fairmont Agra vacancy is not an offer for reference REF119673P; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF119673P.

Compare your qualifications and experience with the essential conditions for the Agra, UP, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: maintenance

A maintenance example should identify the asset, the fault or preventive task and the action you performed. Explain the checks, records and handover involved in returning equipment or a service to use.

Relevant skills

• maintenance
• housekeeping
• food and beverage
• reservations
• communication
• customer support
• hospitality
• guest services