Accor: Guest Service Associate-F&B — Mumbai, MH, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Guest Service Associate-F&B in Mumbai, MH, India, under reference REF121187O. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 1 October 2026
• Brands: AccorHotel

Responsibilities and work described

• We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage team in Mumbai, India
• In this role, you will be the cornerstone of our guests' dining experience, delivering service that exceeds expectations while maintaining the highest standards of professionalism and warmth
• Work: collaboratively with our F&B and front office teams to ensure seamless operations and create memorable moments for every guest who walks through our doors
• Welcome and greet guests with genuine warmth and professionalism, setting a positive tone for their dining experience
• Respond promptly and efficiently to guest inquiries, requests, and complaints, resolving issues in a timely manner to ensure satisfaction
• Demonstrate comprehensive menu knowledge and provide personalized recommendations, highlighting specials and promoting hotel facilities to maximize sales opportunities
• Execute flawless table service, including setup, clearing of soiled items, and resetting tables between guest arrivals
• Take accurate guest orders and maintain precise control of guest and hotel accounts, ensuring all charges are posted correctly and promptly
• Coordination: seamlessly with kitchen, housekeeping, and front office departments to maintain operational efficiency and service standards
• Inspect and prepare all operating equipment, linens, and condiments before service to ensure readiness and quality
• Handle guest luggage and belongings with courtesy and care, managing room inventory according to individual guest needs
• Maintenance: detailed knowledge of property layout, fire exits, and emergency procedures to ensure guest safety and security
• Monitoring: and control inventory levels, identifying cost-effective resource utilization and minimizing breakage, pilferage, and spoilage
• Report equipment malfunctions, safety hazards, suspicious activities, or emergency situations to management immediately
• Demonstrate flexibility and readiness to support other departments and take on additional responsibilities as assigned by management
• Comply with all occupational health and safety protocols and procedures, maintaining a safe work environment for yourself and colleagues

Essential requirements and candidate background

• **Required Skills & Competencies:**
• Customer service skills with a genuine passion for exceeding guest expectations
• Communication and interpersonal abilities, with the capacity to interact professionally with diverse guests and team members
• Comprehensive knowledge of food and beverage service standards, dining etiquette, and table service techniques
• Proficiency: point of sale (POS) systems and hotel management software
• Organizational and time management skills with meticulous attention to detail
• Problem-solving abilities and composure when handling challenging situations or guest complaints
• Physical stamina to stand, walk, and perform service duties for extended periods
• Flexibility to work varied shifts, including evenings, weekends, and holidays as required
• Work collaboratively in a fast-paced, team-oriented environment
• Sales and upselling capabilities with sound product knowledge
• **
• Previous experience in guest service, F&B service, or hospitality industry roles
• Experience working in a hotel, restaurant, or upscale dining establishment
• Demonstrated track record of delivering customer service
• Experience handling guest complaints and resolving conflicts professionally
• **Education & Certifications:**
• High school diploma or equivalent
• Knowledge: health, safety, and sanitation protocols in food service environments
• **Domain Expertise:**

Preferred experience and additional strengths

• **Preferred
• Hospitality or food service training or certification (preferred)

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mumbai, MH, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Guest Service Associate-F&B vacancy is not an offer for reference REF121187O; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF121187O.

Compare your qualifications and experience with the essential conditions for the Mumbai, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: safety management

Safety-related experience should explain the environment, the hazard or control and the responsibility you held. Refer to documented checks and authorised procedures rather than giving unsupported assurances.

Relevant skills

• safety management
• sales
• inventory
• front office
• housekeeping
• food and beverage
• guest services
• menu planning
• customer support
• training