Accor: Guest Service Associate - F&B Service — Chennai, TN, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Guest Service Associate - F&B Service in Chennai, TN, India, under reference REF115904O. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 21 August 2026
• Brands: MERCURE

Responsibilities and work described

• Prime Function:
• Quality / delivery: to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations
• Welcome the guests by greeting them as per the standards
• Any matter which may affect the interests of hotel should be brought to the attention of the Management
• People Management
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
• Quality / delivery: to attend to guest complaints, requests or inquiries regarding the food and services
• Establishment: and maintain seamless co-ordination & co-operation with all departments of Novotel Pune to ensure maximum cooperation, productivity, morale and guest service
• Financial Management
• Identify optimal, cost effective use of the resources and educate the team on the same
• Operational Management
• Set up of all operating equipments and ensure to inspect linen, and condiments before the service
• Quality / delivery: to be familiar with all dishes on the menu
• Quality / delivery: clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
• In the absence of the Food & Beverage Team Leader ensure to take guest orders, advice guests on specials menu options
• Quality / delivery: to be familiar with the property lay out, fire exits and elevator locations

Essential requirements and candidate background

• Knowledge and Experience
• Diploma / Secondary school education
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Speak other languages and basic understanding of local languages will be an advantage
• Competencies
• Good communication and customer contact skills
• Service oriented with an eye for details
• Work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Chennai, TN, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Guest Service Associate - F&B Service vacancy is not an offer for reference REF115904O; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF115904O.

Compare your qualifications and experience with the essential conditions for the Chennai, TN, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: guest services

Guest-services experience should explain the enquiry or service need, your response and the coordination involved. A useful example demonstrates clear communication and an appropriate handover.

Relevant skills

• ISO
• guest services
• menu planning
• communication