Accor: Guest Service Associate- F&B Service — Kochi, KL, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Guest Service Associate- F&B Service in Kochi, KL, India, under reference REF123178T. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 19 October 2026
• Brands: AccorHotel

Responsibilities and work described

• We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage operations in Kochi, India
• In this role, you will be the cornerstone of our guests' dining experience, delivering service while maintaining the highest standards of professionalism and hospitality
• Work: collaboratively with our F&B team to create memorable moments for every guest who walks through our doors, ensuring their needs are anticipated and exceeded at every touchpoint
• Greet guests warmly and professionally, providing them with a seamless and welcoming experience from arrival to departure
• Take accurate food and beverage orders while demonstrating comprehensive knowledge of menu items, ingredients, and preparation methods
• Delivery: orders promptly and efficiently, ensuring accuracy and presentation standards are consistently maintained
• Respond to guest inquiries and concerns with empathy and professionalism, resolving issues creatively and collaboratively with team members
• Maintenance: clear communication with kitchen and bar staff to ensure timely service and food quality standards
• Set and clear tables with attention to detail, adhering to established service protocols and brand standards
• Monitoring: guest satisfaction throughout their visit and proactively address any concerns to ensure a positive experience
• Support: training and mentoring new team members, leading by example and fostering a supportive team environment
• Maintenance: a clean, organized, and safe dining environment in compliance with health and safety regulations
• Support: inventory management and assist with restocking supplies as needed
• Adapt quickly to changing priorities and guest needs in a fast-paced, environment
• Collaboration: with colleagues across all departments to optimize operational efficiency and guest satisfaction

Essential requirements and candidate background

• Service-focused personality with a genuine passion for food and beverage hospitality
• Interpersonal and communication skills, both verbal and written
• Ability to work effectively in fast-paced, high-volume environments
• Problem-solving abilities and the capacity to think on your feet
• Demonstrated experience in guest service, food and beverage service, or a similar hospitality role
• Attention to detail and organizational skills
• Work collaboratively as part of a team while maintaining individual accountability
• Flexibility with scheduling, including availability for evenings, weekends, and holidays as required
• Knowledge: food safety standards and basic hygiene practices
• Time management and multitasking capabilities
• Maintain composure and deliver service during peak service periods
• Willingness to learn and adapt to new procedures, systems, and service standards
• Inclusive mindset with the ability to interact respectfully with diverse guests and team members

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Kochi, KL, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Guest Service Associate- F&B Service vacancy is not an offer for reference REF123178T; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF123178T.

Compare your qualifications and experience with the essential conditions for the Kochi, KL, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: safety management

Safety-related experience should explain the environment, the hazard or control and the responsibility you held. Refer to documented checks and authorised procedures rather than giving unsupported assurances.

Relevant skills

• safety management
• compliance
• training
• inventory
• hospitality
• food and beverage
• guest services
• communication
• food safety