Accor: Guest Service Associate - FO — Hyderabad, TS, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Guest Service Associate - FO in Hyderabad, TS, India, under reference REF105668Q. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 10 September 2026
• Brands: NOVOTEL

Responsibilities and work described

• Daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintenance: high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork
• Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management
• People Management
• Delivery: effective support to the team to enable them to provide effective and efficient services
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
• Operational Management
• Quality / delivery: quality and appropriateness of customer service provided
• To maintain Front Office log book and shift reports
• Respond to inquiries and resolve problems in an effective manner
• Quality / delivery: all guests receive a swift, smooth, professional and friendly check in and check out
• Quality / delivery: quality in all aspects of the job
• Maintenance: record of all banquet and any other functions in the hotel
• Liaise with other departments for the resolution of day-to-day administrative and operational issues

Essential requirements and candidate background

• Profile
• Knowledge and Experience
• Diploma in Tourism / Hospitality Management
• Fresher or Minimum 6 months to 1 year of relevant experience
• Reading, writing and oral proficiency in English language
• Speak other languages and basic understanding of local languages will be an advantage
• Competencies
• Good communication and customer contact skills
• Service oriented with an eye for details
• Work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Hyderabad, TS, India

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Guest Service Associate - FO vacancy is not an offer for reference REF105668Q; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF105668Q.

Compare your qualifications and experience with the essential conditions for the Hyderabad, TS, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: customer support

For customer-support work, describe the channel, issue types and responsibilities you held. Explain how you investigated a problem, communicated the next step and documented or escalated the case.

Relevant skills

• customer support
• front office
• event operations
• hospitality
• communication