Accor: Guest Service Associate Food and Beverage Service — Kolkata, WB, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Guest Service Associate Food and Beverage Service in Kolkata, WB, India, under reference REF119021Z. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 14 September 2026
• Brands: AccorHotel

Responsibilities and work described

• Quality / delivery: to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations
• Welcome the guests by greeting them as per the standards
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
• Quality / delivery: to attend to guest complaints, requests or inquiries regarding the food and services
• Establishment: and maintain seamless co-ordination & co-operation with all departments of Novotel Kolkata Hotel & Residences to ensure maximum cooperation, productivity, morale and guest service
• Identify optimal, cost effective use of the resources and educate the team on the same
• Set up of all operating equipments and ensure to inspect linen, and condiments before the service
• Quality / delivery: to be familiar with all dishes on the menu
• Quality / delivery: clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
• In the absence of the Food & Beverage Team Leader ensure to take guest orders, advice guests on specials menu options
• Quality / delivery: to be familiar with the property lay out, fire exits and elevator locations
• Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Team Leader
• Quality / delivery: that breakage, pilferage and spoilage are kept to a bare minimum

Eligibility details to check

See the employer’s role-specific qualification criteria. Associate. Read the complete employer description for the essential conditions. A related skill or an employer’s general seniority label is not enough, by itself, to establish eligibility.

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Kolkata, WB, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Guest Service Associate Food and Beverage Service vacancy is not an offer for reference REF119021Z; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF119021Z.

Compare your qualifications and experience with the essential conditions for the Kolkata, WB, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: guest services

Guest-services experience should explain the enquiry or service need, your response and the coordination involved. A useful example demonstrates clear communication and an appropriate handover.

Relevant skills

• guest services
• menu planning