Accor: Guest Service Associate - Front Office — Pune, MH, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Guest Service Associate - Front Office in Pune, MH, India, under reference REF119904J. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 21 September 2026
• Brands: NOVOTEL

Responsibilities and work described

• Delivery: effective support to the team to enable them to provide effective and efficient services
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
• Quality / delivery: quality and appropriateness of customer service provided
• To maintain Front Office log book and shift reports

Essential requirements and candidate background

• 1
• University graduate / Hotel Management/ Hotel School Diploma
• 2
• Fresher or 1 year experience in International Hotel Chain in Front desk operations
• 3
• Communication skill, ability to interact and take initiative
• Able to lead and motivate the team

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Pune, MH, India

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Guest Service Associate - Front Office vacancy is not an offer for reference REF119904J; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF119904J.

Compare your qualifications and experience with the essential conditions for the Pune, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: customer support

For customer-support work, describe the channel, issue types and responsibilities you held. Explain how you investigated a problem, communicated the next step and documented or escalated the case.

Relevant skills

• customer support
• front office
• communication