Accor: Guest Service Associate @ ibis Thane — Thane, MH, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Guest Service Associate @ ibis Thane in Thane, MH, India, under reference REF121557O. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 5 October 2026
• Brands: IBIS

Responsibilities and work described

• Attend and directs daily front office operations and as a one of the team
• Attends to credit problems
• Performs any other duties as directed by the Guest Service Manager & Assistant Manager
• Assists Guest Service Manager & Assistant Manager Guest Services to improve the Guest Service Department
• Delivery: efficient, friendly and professional service to all guests
• Leadership: by example when attending to guest requests
• Show efficiency in constantly striving to provide Total Customer Satisfaction
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise
• Work: together with trust so that colleagues and management meet the goals of the department/Hotel
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel

Essential requirements and candidate background

• Must have a working knowledge of the F&B Service & Front Office operations to include the F&B, front desk, reception/cashiering procedures and reservations
• BHM degree with 2 years experience as Front Office Associate or 1 year experience as Team Leader

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Thane, MH, India

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Guest Service Associate @ ibis Thane vacancy is not an offer for reference REF121557O; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF121557O.

Compare your qualifications and experience with the essential conditions for the Thane, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: front office

For front-office work, describe the guest or visitor process and your responsibility for arrivals, enquiries, coordination or issue resolution. Explain how information was checked and handed over.

Relevant skills

• front office
• food and beverage
• guest services
• reservations