Accor: Operations Manager at ibis Navi Mumbai — Navi Mumbai, MH, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Operations Manager at ibis Navi Mumbai in Navi Mumbai, MH, India, under reference REF123800U. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: AccorHotel

Responsibilities and work described

• Oversee day-to-day hotel operations, ensuring smooth functioning of all departments in line with brand standards and operational procedures
• Quality / delivery: high levels of guest satisfaction by addressing guest feedback, resolving escalated complaints, and implementing effective service recovery measures
• Monitoring: operational performance, revenue, expenses, and departmental budgets to achieve business objectives and maintain cost efficiency
• Coordination: with all operational departments to ensure seamless communication, efficient workflows, and consistent service delivery
• Lead, guide, and motivate operational teams to achieve performance targets, maintain discipline, and enhance productivity
• Quality / delivery: compliance with hotel brand standards, quality benchmarks, health and safety guidelines, fire safety protocols, and statutory requirements
• Review: guest satisfaction scores, quality audit reports, operational KPIs, and departmental performance, implementing corrective actions wherever required
• Identify training and development needs, support employee engagement initiatives, and work towards improving team performance and employee retention
• Monitoring: inventory, supplies, equipment, and other operational resources to ensure optimum utilisation and minimise wastage
• Drive continuous improvement initiatives to enhance guest experience, operational efficiency, profitability, and overall hotel performance

Essential requirements and candidate background

• Graduate in Hotel Management or a relevant discipline from a recognised institute
• Minimum 10 years of experience in hotel operations, preferably in a branded hotel environment
• Prior experience in a supervisory or managerial role, with exposure to multiple hotel departments
• Understanding: hotel operations, guest service standards, quality assurance, and cost control
• Good leadership, team management, problem-solving, and decision-making skills
• Communication and interpersonal skills
• Proficiency: hotel operating systems, MS Office, and operational reporting
• Focus on guest satisfaction, employee engagement, operational efficiency, and business performance

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Navi Mumbai, MH, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Operations Manager at ibis Navi Mumbai vacancy is not an offer for reference REF123800U; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF123800U.

Compare your qualifications and experience with the essential conditions for the Navi Mumbai, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: safety management

Safety-related experience should explain the environment, the hazard or control and the responsibility you held. Refer to documented checks and authorised procedures rather than giving unsupported assurances.

Relevant skills

• MS Office
• safety management
• audit
• compliance
• training
• inventory
• guest services
• communication
• quality assurance