Accor: Reservation Associate — Gurugram, HR, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Reservation Associate in Gurugram, HR, India, under reference REF119329J. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 16 September 2026
• Brands: AccorHotel

Responsibilities and work described

• We're looking for a detail-oriented and customer-focused Reservation Associate to join our team in Gurugram, India
• In this role, you will be the backbone of our reservation operations, handling customer inquiries with professionalism and enthusiasm while converting them into confirmed bookings
• Work: collaboratively with our Sales, Marketing, and Front Office teams to ensure seamless operations and customer experiences
• This position offers an opportunity to develop your career in the hospitality industry while making a direct impact on our organization's success
• Handle incoming reservation inquiries promptly and professionally, ensuring complete and accurate information is recorded according to standard procedures
• Convert customer inquiries into confirmed bookings by providing service and addressing customer needs with empathy and efficiency
• Maintenance: and update corporate databases and reservation systems, ensuring all delegate bookings and customer records are current and accurate for future reference
• Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
• Collaboration: with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
• Execution: daily reservation filing, correspondence, and administrative tasks with meticulous attention to detail
• Identify cost-effective resource utilization opportunities and communicate recommendations to the team
• Delivery: effective support to team members and internal/external representatives to ensure efficient service delivery
• Execution: additional duties as assigned by the Reservations Manager or Team Leader to support organizational goals

Essential requirements and candidate background

• Bachelor's degree (Graduate) from a recognized institution
• Fresher or 1 year of experience in a reservation, hospitality, or customer service role
• Proficiency: reservation management systems, property management software (PMS), and booking platforms
• Written and verbal communication skills in English
• Data entry and database management abilities with a keen eye for accuracy
• Multitask and prioritize multiple reservation requests simultaneously
• Interpersonal and collaborative skills with the ability to work effectively in a team environment
• Problem-solving mindset with the ability to make decisive decisions under pressure
• Proficiency: Microsoft Office Suite and general computer literacy
• Time management and organizational skills with the ability to meet deadlines consistently
• Customer-focused approach with genuine empathy and patience when handling inquiries
• Analytical skills to understand booking patterns and contribute to revenue optimization strategies
• Resilience and adaptability to thrive in a fast-paced, work environment

Preferred experience and additional strengths

• Hospitality industry knowledge or experience (preferred)

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Gurugram, HR, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Reservation Associate vacancy is not an offer for reference REF119329J; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF119329J.

Compare your qualifications and experience with the essential conditions for the Gurugram, HR, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• MS Office
• sales
• marketing
• hospitality
• front office
• reservations
• customer support
• communication