Accor: Reservation Associate- Telephone Opertor — Mysuru, KA, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Reservation Associate- Telephone Opertor in Mysuru, KA, India, under reference REF121926A. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 7 October 2026
• Brands: AccorHotel

Responsibilities and work described

• We are seeking a professional and customer-focused Reservation Associate - Telephone Operator to join our team in Mysuru, India
• In this role, you will be the voice of our organization, handling incoming calls and managing reservations with efficiency and courtesy
• Play a vital role in delivering customer service while maintaining accurate records and ensuring smooth operations
• This position requires someone who is organized, empathetic, and committed to creating positive customer experiences through every interaction
• Answer incoming telephone calls in a professional and friendly manner, addressing customer inquiries and requests promptly
• Process reservation requests accurately using our reservation management system, ensuring all details are correctly documented
• Delivery: customers with detailed information about services, availability, pricing, and policies
• Management: multiple calls simultaneously while maintaining composure and delivering quality service to each caller
• Input and update customer information and reservation data with precision and attention to detail
• Handle customer concerns and complaints with empathy, working toward satisfactory resolutions
• Coordination: with other departments to confirm reservations and ensure customer requirements are met
• Maintenance: organized records of all transactions and interactions for quality assurance and reference purposes
• Follow company protocols and procedures consistently to ensure compliance and operational excellence
• Meet or exceed performance targets related to call handling, customer satisfaction, and reservation accuracy

Essential requirements and candidate background

• Experience as a Reservation Associate, Telephone Operator, or similar customer-facing role
• Proficiency: reservation management systems and standard office software applications
• Verbal communication skills with clear pronunciation and professional telephone etiquette
• Organizational and time management abilities to handle multiple tasks efficiently
• Remain calm and professional under pressure
• High accuracy in data entry and attention to detail when processing reservations
• Interpersonal and customer service skills with a customer-focused mindset
• Problem-solving abilities and willingness to go the extra mile for customer satisfaction
• Work in a team environment and collaborate with colleagues across departments

Experience and professional background

• Preferred: Experience in the hospitality, travel, or tourism industry

Preferred experience and additional strengths

• Preferred: Familiarity with CRM systems and customer management platforms
• Preferred: Bilingual communication abilities (English and regional languages)
• Preferred: Experience handling high call volumes in a fast-paced environment

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mysuru, KA, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Reservation Associate- Telephone Opertor vacancy is not an offer for reference REF121926A; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF121926A.

Compare your qualifications and experience with the essential conditions for the Mysuru, KA, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: quality assurance

For quality assurance, explain the process, controls and records you worked with. A useful example shows how an issue was prevented, investigated or corrected and how the change was checked.

Relevant skills

• quality assurance
• compliance
• customer support
• reservations
• pricing
• hospitality
• communication