Accor: Reservation Executive — Pune, MH, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Reservation Executive in Pune, MH, India, under reference REF123261H. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 19 October 2026
• Brands: AccorHotel

Responsibilities and work described

• Management: all individual and group reservation requests through phone, email, and online channels in a timely, professional, and brand-aligned manner,
• Quality / delivery: all reservations are accurately created, updated, and maintained in the system with complete guest profiles, preferences, and special requests,
• Maintenance: up-to-date knowledge of room categories, rates, packages, promotions, and hotel services,
• Demonstrate product and brand knowledge to effectively upsell and cross-sell in line with revenue objectives,
• Work: closely with Front Office, Sales, and Revenue Management teams to optimize inventory utilization and maximize revenue opportunities,
• Adhere strictly to company policies and procedures regarding payments, cancellations, amendments, and data protection,
• Anticipate guest needs and personalize reservations to deliver a bespoke luxury experience,
• Handle VIP, corporate, and special request reservations with the highest level of attention, confidentiality, and care,
• Preparation: and submit daily, weekly, and monthly reservation reports as required,
• Building: and maintain professional relationships with travel agents, corporate partners, and internal departments,
• Actively participate in trainings and contribute to continuous improvement of service standards and reservation processes

Essential requirements and candidate background

• Minimum 3 years of experience in a similar role within a luxury or 5-star hotel environment,
• Verbal and written communication skills in English (additional languages are an asset),
• Knowledge: Opera PMS, CRM systems, and online booking channels,
• Highly detail-oriented with organizational, planning, and multitasking skills,
• Guest-focused, sales-driven mindset with a polished, professional, and warm service approach,
• Work effectively under pressure while maintaining accuracy and professionalism,
• Flexibility to work shifts, including weekends and public holidays

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Pune, MH, India

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Reservation Executive vacancy is not an offer for reference REF123261H; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF123261H.

Compare your qualifications and experience with the essential conditions for the Pune, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• inventory
• front office
• reservations
• revenue management
• communication