Accor: Spa Supervisor — Miami Beach, FL, United States

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Spa Supervisor in Miami Beach, FL, United States, under reference REF123908G. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 24 October 2026
• Brands: Delano

Responsibilities and work described

• JOB OVERVIEW:
• Under the general guidance of the Director of Spa, the Spa Supervisor supports and oversees daily spa operations, ensuring cleanliness, service, safety, and guest satisfaction
• This hands-on role provides daily direction to spa coordinators, attendants, and therapists, coordinates guest flow and treatment schedules, and ensures consistent adherence to Delano brand standards
• The Spa Supervisor assists with team coaching, guest relations, inventory monitoring, and the overall wellness environment, escalating significant staffing, financial, and operational decisions to the Director of Spa
• Collaboration: daily with the Director of Spa; provide shift updates, guest feedback, and operational reports as requested
• Quality / delivery: cleanliness and maintenance of spa, equipment, and guest areas
• Monitoring: treatment room readiness, therapists’ restocking, and product preparation; coordinate repairs with housekeeping and engineering
• Oversee spa attendants and locker room upkeep; ensure spa opens/closes on schedule
• Reinforce staff dress code, punctuality, professionalism, and service standards; share performance observations with the Director of Spa
• Coordination: therapist appointments, daily schedules, and shift coverage through Book4Time within approved staffing plans
• Supervise spa reception and assist with front desk coverage, breaks, reservations, and guest communication as needed
• Handle guest services: greet guests, assist with services and retail, resolve issues, and maintain high satisfaction
• Coordination: group services with staff and external coordinators
• Support: staff training and coaching; document performance concerns and refer formal reviews and disciplinary decisions to the Director of Spa
• Delivery: hands-on coaching and daily direction to spa coordinators, attendants, and therapists
• Monitoring: massage and spa supply inventory, storage standards, and replenishment needs; submit purchase requests for approval

Essential requirements and candidate background

• SPECIFIC JOB KNOWLEDGE & SKILLS:
• High school Diploma or equivalent education required
• Experience coordinating daily spa operations, guest service, and front desk activities
• Team leadership skills and the ability to coach and support colleagues
• Proficiency: Book4Time or comparable spa reservation software and general computer applications
• Organizational and multitasking abilities to handle daily spa operations smoothly
• Customer service skills with a guest-focused mindset
• Flexible availability to work varied shifts, including weekends and holidays
• Communication skills, both verbal and written
• Maintain high standards of cleanliness, safety, and facility maintenance
• Knowledge: spa treatments, products, and industry trends
• Professional demeanor with a polished appearance and positive attitude
• Collaborate effectively with other departments and vendors
• All team members must maintain a neat, clean and well-groomed appearance
• Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor

Education and qualification routes

• Degree / qualification: Bachelor’s Degree preferred

Experience and professional background

• Minimum of 1–2 years of spa or wellness experience, with prior supervisory or shift-lead experience preferred, ideally in an upscale or luxury lifestyle hotel

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Miami Beach, FL, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Spa Supervisor vacancy is not an offer for reference REF123908G; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF123908G.

Compare your qualifications and experience with the essential conditions for the Miami Beach, FL, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: maintenance

A maintenance example should identify the asset, the fault or preventive task and the action you performed. Explain the checks, records and handover involved in returning equipment or a service to use.

Relevant skills

• maintenance
• training
• inventory
• hospitality
• housekeeping
• guest services
• reservations
• communication
• customer support