Coinbase: Complaints Analyst III — Hybrid - Luxembourg

About Coinbase

Coinbase works on digital-asset and financial technology, with its recruitment material discussing an open financial system and crypto-related markets. Its advertised business activities connect consumer and business products with engineering, financial operations and regulated-market development. The company describes local product initiatives alongside the compliance, policy and operational work needed to support them. This gives the business both a technology dimension and a financial-services context, with product delivery linked to the requirements of the markets in which it operates.

The position and its setting

Coinbase lists Complaints Analyst III in Hybrid - Luxembourg, under reference 7182060. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Experience
• Employer listing date: 15 September 2025

Responsibilities and work described

• Investigate and resolve assigned complaints by gathering account data, transaction history, and customer communications, delivering accurate responses within defined SLA timelines
• Maintenance: complete case records in Salesforce, including investigation notes, resolution rationale, and customer correspondence, and submit cases for QC review before closure
• Escalate complex or ambiguous cases to your Supervisor or Complaints Lead with clear documentation of the issue and your initial assessment
• Flag recurring complaint patterns or potential process gaps to leadership to support continuous improvement across the team
• Participate in calibration sessions, training, and nesting requirements to stay aligned on evolving quality standards and process updates
• Required Skills and

Essential requirements and candidate background

• 1-2 years of experience in complaints handling, customer service, or dispute resolution within financial services, fintech, or a regulated industry
• Draft clear, accurate written responses to customer complaints, with experience applying documented procedures and escalation paths in a structured environment
• Track record of meeting SLA and quality targets in a high-volume, QC-reviewed production environment
• Proficiency: English (reading, writing, and speaking) with the ability to work defined shift patterns as required by the business
• Professional-level fluency in French (reading, writing, and speaking) with the ability to investigate and respond to complaints from French-speaking customers
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
• PID: P72333
• #LI-Onsite
• Pay Transparency Notice: The target annual base salary for this position can range as detailed below
• Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision)

Preferred experience and additional strengths

• €82.000 — €82.000 EUR
• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com
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• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice
• US applicants: By submitting your application, you agree to Arbitration of Disputes

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Advertised location: Hybrid - Luxembourg

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Complaints Analyst III vacancy is not an offer for reference 7182060; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Coinbase

Applications follow the official employer page linked below.

Open the official Coinbase posting below and match the title and reference 7182060.

Compare your qualifications and experience with the essential conditions for the Hybrid - Luxembourg position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• AI/ML
• Salesforce
• AI
• customer support
• training
• communication