Coinbase: Concierge Specialist IV — Hybrid - London, UK

About Coinbase

Coinbase works on digital-asset and financial technology, with its recruitment material discussing an open financial system and crypto-related markets. Its advertised business activities connect consumer and business products with engineering, financial operations and regulated-market development. The company describes local product initiatives alongside the compliance, policy and operational work needed to support them. This gives the business both a technology dimension and a financial-services context, with product delivery linked to the requirements of the markets in which it operates.

The position and its setting

Coinbase lists Concierge Specialist IV in Hybrid - London, UK, under reference 8031308. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Experience
• Employer listing date: 27 June 2026

Responsibilities and work described

• Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services
• Leadership: resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes
• Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs
• Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase
• Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team
• Required Skills and

Essential requirements and candidate background

• 4+ years of experience in customer success, account management, or high-touch client advisory roles within financial services, fintech, or crypto, including familiarity with derivatives products
• Professional fluency in both French and English, with the ability to communicate confidently in a business and customer-facing capacity
• Independently manage a portfolio of high-value client relationships, with measurable outcomes in retention, satisfaction, or revenue growth, including resolving complex cross-functional issues end to end
• Currently holds or has previously held a CISI Investment Operations Certificate (IOC), or willingness to obtain
• Able and willing to support on-call coverage and manage escalations outside normal working hours, including weekends
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
• Job ID: P77142
• Pay Transparency Notice: The target annual base salary for this position can range as detailed below
• Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision)

Preferred experience and additional strengths

• £52,920 — £58,800 GBP
• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com
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• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice
• US applicants: By submitting your application, you agree to Arbitration of Disputes

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Advertised location: Hybrid - London, UK

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Concierge Specialist IV vacancy is not an offer for reference 8031308; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Coinbase

Applications follow the official employer page linked below.

Open the official Coinbase posting below and match the title and reference 8031308.

Compare your qualifications and experience with the essential conditions for the Hybrid - London, UK position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• process improvement
• compliance
• investment
• account management
• root-cause analysis