Freshworks: Account Executive - Strategic — San Mateo, CA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Account Executive - Strategic in San Mateo, CA, United States, under reference REF8780N. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 21 October 2026
• Brands: Freshworks

Responsibilities and work described

• As a Account Executive - Strategic, you will play a key role in driving growth and closing complex sales deals within your territory
• You’ll own and develop new strategic and enterprise accounts, strengthen relationships with existing customers, and use your SaaS expertise to connect with C-level executives and technical decision-makers
• We’re looking for someone who is curious, collaborative, and motivated to create real impact for customers
• Engage, Discover & Drive Results: Execute territory strategies to win new enterprise business, broaden market presence, and consistently exceed growth targets in an aligned territory
• Execute the Sales Process: Lead the full sales cycle from prospecting to negotiation and closure, ensuring results while surpassing revenue goals
• Articulate Value: Build trusted relationships with C-level executives by understanding diverse business challenges, tailoring industry-relevant use cases, and delivering outcome-driven value conversations
• Represent Freshworks with confidence by staying informed on competitive dynamics and product innovation
• Learn & Collaborate: Partner with Business Development, Pre-Sales, Marketing, Implementations, Billing, and Deal Desk to deliver seamless customer experiences
• Share expertise through mentoring and coaching to uplift colleagues and strengthen team performance
• Hunt & Prospect: Develop and manage a robust, high-quality pipeline with accurate forecasting and complete opportunity tracking
• Travel as required to engage with customers in person, foster meaningful connections, and represent Freshworks with authenticity and purpose

Essential requirements and candidate background

• Experience that counts: 8 to 10+ years in quota-carrying, closing SaaS sales roles focused on enterprise accounts, with a track record of consistently meeting or exceeding revenue goals
• Strategic mindset: ability to navigate complex, medium-to-long enterprise sales cycles, foster trusted relationships with both technical and executive stakeholders, and deliver measurable business outcomes
• Revenue focused: Skilled in prospecting, pipeline management, and accurate forecasting, ensuring a consistent flow of opportunities and predictable results
• Domain knowledge: solution-selling skills with the ability to listen, understand diverse customer challenges, and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that enhance productivity, engagement, and ROI
• Communicator: Collaborative and analytical, with a customer-first mindset and the ability to partner across teams and use insights to drive sustainable growth

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level
• Freshworks offers multiple options for dental, medical, vision, disability and life insurances
• Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered
• Freshworks also offers adoption and parental leave benefits
• Work arrangement: Remote
• Advertised location: San Mateo, CA, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Account Executive - Strategic vacancy is not an offer for reference REF8780N; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference REF8780N.

Compare your qualifications and experience with the essential conditions for the San Mateo, CA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• business development
• marketing
• commercial negotiations
• billing
• sustainability
• stakeholder management