Freshworks: Lead - Business Systems Services (Workday Technical Lead) — Bengaluru, India

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Lead - Business Systems Services (Workday Technical Lead) in Bengaluru, India, under reference P-1009195_3. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 22 July 2026
• Brands: Freshworks

Responsibilities and work described

• Summary:
• We are seeking a highly skilled and motivated Workday HR Technical Lead to join our team in India
• As a key member of our HR IT team, you will play a crucial role in optimizing and maintaining the Workday Human Capital Management (HCM) system
• The ideal candidate will have expertise in Workday integrations, have a deep understanding of HR processes, analytical skills, and a track record of successfully implementing and supporting Workday solutions

Essential requirements and candidate background

• Inbound and Outbound EIBs
• Core Connector Worker (CCW), Core Connector "x" (various) (including vendor specific templates)
• Workday Studio Inbound/Outbound (SOAP, RAAS, WD API, Third Party API,Effective and Non-Effective dated custom objects)
• Document Transformation
• Workday Extend (PMDs, Scripts, ABOs, Custom Business Processes, Orchestration)
• Workday Integrations:
• Manage Workday Integrations that are built on Enterprise Integration Builder (EIB) and Data Transformation, Custom Report and Calculated Fields, Workday Studio (Inbound/Outbound), XSLT, Payroll Integration (PICOF/PECI), Core Connectors (Inbound/Outbound/WECI), Web Services, Workday Extend
• Work with various third-party vendors including Payroll Vendors, Learning ProvidersExpert in different APIs including SOAP (Workday Delivered/Third Party), REST (Workday Delivered/WQL), RAAS
• Experienced in Creating and Maintaining different Security Groups including Integration, User Based and Role Based Groups
• Experienced in end-to-end implementation through different phases including Discovery sessions, Planning, Documentations, Build, E2E testing, Deployment and Hypercare
• Reporting and Analytics:
• Design and generate customized reports and dashboards to support HR and business decision-making
• Utilize Workday reporting tools to extract and analyze HR data for various stakeholders
• Workday System Configuration:
• Basic Configuration knowledge on any two Core HR, Absence, Time tracking, compensation modules with Compensation are preferable as one of the modules
• Basic implementation knowledge on maintaining business process configurations, security settings
• System Optimization:
• Collaborate with HR stakeholders to identify opportunities for process improvements and system enhancements
• Analyze current HR processes and propose innovative solutions to maximize the effectiveness of the Workday system
• User Support and Training:

Education and qualification routes

• Degree / qualification: Bachelor's degree in Information Technology, Business Administration, or a related field

Experience and professional background

• Total experience of 5-8 years

Preferred experience and additional strengths

• Workday certification is a plus

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Bengaluru, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Lead - Business Systems Services (Workday Technical Lead) vacancy is not an offer for reference P-1009195_3; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P-1009195_3.

Compare your qualifications and experience with the essential conditions for the Bengaluru, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: process improvement

For process-improvement work, explain the starting problem and the evidence that guided the change. Describe what you altered, how the result was checked and whether the improvement was sustained.

Relevant skills

• REST APIs
• APIs
• process improvement
• maintenance
• audit
• compliance
• payroll
• training
• stakeholder management
• business processes
• communication