Freshworks: Lead - Workplace Management (Travel & Transport Operations) — Chennai, India

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Lead - Workplace Management (Travel & Transport Operations) in Chennai, India, under reference P-1007140_1. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 7 October 2026
• Brands: Freshworks

Responsibilities and work described

• We are seeking an experienced Lead- Travel & Transport to lead end-to-end corporate travel and support our employee transportation program

Essential requirements and candidate background

• 6 to 8 years of hands-on experience managing corporate travel, employee transportation, and workplace logistics in fast-paced corporate environments
• Track record in managing large-scale employee transport networks, shuttle routing, and vendor fleets
• Proficiency: modern travel management platforms like Navan (or similar platforms such as Concur, Spotnana)
• Direct experience implementing or managing Transport Management Systems like SafeTrax (or similar tools like MoveInSync, Routematic)
• Advanced working knowledge of MS Excel / Google Sheets for MIS reporting, pivot analysis, and operational dashboards
• Background in vendor onboarding, contract management, PR/PO workflows, and invoice processing
• Experience conducting supplier reviews, rate negotiations, and SLA monitoring for TMCs and transport providers
• Written and verbal communication skills for stakeholder alignment and change management in English and Tamil
• Issue-resolution skills with the ability to manage real-time escalations calmly and systematically
• Collaborative mindset to work across cross-functional teams including HR, Finance, Procurement, IT, and Security

Location, schedule and contract conditions

• End-to-End Travel Program: Oversee business travel, accommodations, hotel bookings, and corporate rates
• Platform Administration: Oversee daily operations of travel platforms (e.g., Navan), including platform configuration, adoption, user support, feature rollouts, and issue resolution
• Supplier & TMC Oversight: Manage relationships with Navan, corporate hotel partners, and service providers
• Lead performance reviews, rate negotiations, and escalations
• Visa & Immigration: Coordinate visa support and immigration assistance with external partners (e.g., CIBT), ensuring policy compliance and timely employee guidance
• 2
• Employee Transportation & Fleet Operations
• Transport Operations: Manage daily employee transit services (cabs/shuttles), including route optimization, roster utilization, driver safety, and service quality
• Business Transport: Manage transit services for oversea employees, client meetings
• Transport Technology: Lead implementation, testing, configuration, user onboarding, and operational management of Transport Management Systems (e.g., SafeTrax / Route Matic / MoveInSync)
• Vendor & Contract Management: Oversee vendor onboarding, contract compliance, PR/PO generation, invoice verification, and payment escalations
• 3
• Operational Excellence, Data & Stakeholder Alignment
• Cross-Functional Collaboration: Partner with HR, HRBPs, Finance, Procurement, IT, and Security to resolve operational requirements and policy alignment

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Lead - Workplace Management (Travel & Transport Operations) vacancy is not an offer for reference P-1007140_1; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P-1007140_1.

Compare your qualifications and experience with the essential conditions for the Chennai, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• compliance
• training
• procurement
• stakeholder management
• communication
• commercial negotiations
• logistics