Freshworks: Senior Manager - Events — San Mateo, CA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Senior Manager - Events in San Mateo, CA, United States, under reference P-1005864_2. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 15 September 2026
• Brands: Freshworks

Responsibilities and work described

• A Senior Event Manager to join Freshworks’ Event Experience team within Brand Marketing, reporting to the Director of Event Experiences
• Ideally based in our San Mateo, Bellevue, or Boston office, this role will play a key part in delivering elevated, cohesive, and operationally event experiences across Freshworks’ global portfolio
• The Event Experience team serves as a centralized hub of excellence for global events, setting the strategy, standards, governance, and ways of working that enable scalable, unified, and results-driven programs
• The Senior Event Manager will help bring that strategy to life, contributing event-level perspective, developing plans and experiences, and partnering closely with the Director and cross-functional teams to turn broader objectives into events
• In the first 6–12 months, you’ll take ownership of a portfolio of high-priority events and serve as a strategic and operational partner from planning through execution
• You’ll lead event workbacks, experience development, production, vendor and agency relationships, and cross-functional alignment, while contributing to the continued evolution of the team’s playbooks and ways of working
• Success means delivering events that are flawlessly executed, purposeful, differentiated, and connected to Freshworks’ broader brand and business objectives
• Support: a portfolio of high-priority events from planning through execution, ensuring the attendee experience is purposeful, on-brand, and aligned to event objectives
• Drive day-to-day event planning and execution across agenda, experience, logistics, production, and delivery, coordinating closely with cross-functional stakeholders
• Bring event narratives to life, overseeing Run-of-Show, stage management, AV, technical production, and onsite execution
• Management: production agencies and vendors ensuring high-quality delivery, cost efficiency, relationships, and adherence to Freshworks standards
• Own event budgets from initial estimates through final reconciliation, including contracts, purchase orders, and procurement processes
• Partner with Creative Services to execute the event look and feel across stage, environmental, signage, digital, and other attendee touchpoints
• Contribution: to the evolution of event playbooks, production standards, workbacks, and best practices, identifying opportunities to improve efficiency, consistency, and scalability
• Post event evaluations, capture learnings, and recommend improvements that strengthen future experiences

Essential requirements and candidate background

• 8+ years of experience managing complex corporate events, conferences, executive experiences, or experiential programs, preferably in B2B technology
• Bachelor’s degree in Event Management, Marketing, Communications, Hospitality, Business, or related field; equivalent experience considered
• Ability to own events end-to-end, from strategy and experience development through production, onsite execution, and post-event evaluation
• Experience managing complex events across multiple workstreams, stakeholders, vendors, budgets, and tight timelines
• Event production, vendor, and financial management skills, including contracts, procurement, AV, Run-of-Show, stage management, and onsite operations
• Project management and communication skills, with the ability to translate business and brand objectives into differentiated attendee experiences and confidently partner with senior leaders and cross-functional teams

Preferred experience and additional strengths

• Experience: B2B SaaS, enterprise technology, or IT Service Management (ITSM), with an understanding of how events support brand, customer engagement, and business growth
• Experience managing India-based vendors and cross-functional teams, including the ability to navigate time zones, communication styles, and complex workstreams across geographies
• Proficiency: event technology and platforms, including Cvent or similar event management and registration platforms
• Experience: experiential marketing or innovative event formats, with a demonstrated ability to bring creative concepts and brand narratives to life in unexpected ways

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level
• Bonus/equity may be available
• Work arrangement: Hybrid
• Advertised location: San Mateo, CA, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Manager - Events vacancy is not an offer for reference P-1005864_2; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P-1005864_2.

Compare your qualifications and experience with the essential conditions for the San Mateo, CA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: marketing

Marketing experience should identify the audience, objective, channel and work you owned. Explain how a campaign or piece of content was planned and how the result was assessed.

Relevant skills

• marketing
• procurement
• logistics
• stakeholder management
• project management
• hospitality
• event operations