Freshworks: Senior Manager, Revenue Accounting — San Mateo, CA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Senior Manager, Revenue Accounting in San Mateo, CA, United States, under reference REF8776A. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 17 October 2026
• Brands: Freshworks

Responsibilities and work described

• Hands-on experience with Salesforce, NetSuite and billing or revenue automation platform such as Zuora, Zuora RevPro, or Salesforce Billing is central to the role
• This role suits someone who can balance the demands of a recurring close with multi-quarter, cross-functional project work led by others
• Close and Review
• Leadership: the revenue close process and serve as second reviewer on revenue reconciliations and disclosures
• Identify items that need technical accounting input and escalate them to the technical accounting team with the right context and support
• Maintenance: a materiality and escalation framework that defines which items stop at first review, which require second review, and which require final review
• Process and Systems Transformation
• Work: with finance, IT, Billing, Sales Ops, and Data leaders on multi-quarter revenue transformation programs, such as billing-to-revenue integration, revenue subledger enhancements, contract management, and close automation
• Represent revenue accounting and the close in design discussions, providing input on requirements, process flows, and impacts on review and controls
• Help drive adoption and change management across the US and India teams, including training reviewers to work with AI-assisted outputs
• Help translate business and accounting needs into system requirements, and challenge designs that would add risk or manual effort to the close
• Support: testing, UAT, and cutover readiness, and confirm post-implementation processes and controls work as intended
• India Team Collaboration
• Partner with the India managers (first reviewer) to set review standards, checklists, and escalation thresholds
• Delivery: clear handoffs, feedback, and coaching to keep review quality consistent across time zones
• Analysis: second-review findings and trends with the India manager, and drive root-cause fixes

Essential requirements and candidate background

• Required
• Bachelor's degree in Accounting or Finance
• CPA a plus
• 8+ years of progressive revenue accounting or revenue operations experience with significant hands-on close and review responsibility, ideally in SaaS or technology
• Experience contributing to multi-quarter system implementations and process transformation projects led by others (for example, revenue automation, ERP or billing integrations), from requirements through UAT and go-live
• Knowledge: AI and automation as applied to finance and accounting, including strengths, limitations, and risks such as accuracy, bias, data privacy, and the need for human review
• Influence senior stakeholders and work across finance, IT, and business teams without direct authority
• Manage competing priorities between recurring close deliverables and long-running project milestones
• Knowledge: revenue recognition concepts (ASC 606) sufficient to review work and spot items needing technical escalation
• Experience coordinating with FP&A on forecasting, variance analysis, and reporting
• Experience working with offshore or distributed teams, including multi-tier review structures
• Familiarity: SOX controls and working with auditors
• Written and verbal communication skills, with comfort presenting to senior finance leadership

Preferred experience and additional strengths

• Hands-on experience using AI tools (for example, LLM assistants) to improve finance workflows, such as reconciliations, flux commentary, or contract review
• Experience at a public, high-growth SaaS company
• Familiarity: NetSuite, Salesforce, Chargebee or similar billing platforms, and revenue automation tools
• Excel/SQL and data analysis skills
• Prior people management experience

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Based at our San Mateo, CA headquarters with a hybrid schedule
• Some early-morning or evening availability required to overlap with the India team during close
• Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level
• Bonus/equity may be available
• Work arrangement: Hybrid
• Advertised location: San Mateo, CA, United States

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Manager, Revenue Accounting vacancy is not an offer for reference REF8776A; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference REF8776A.

Compare your qualifications and experience with the essential conditions for the San Mateo, CA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: SQL

SQL references usually call for more detail than “database knowledge”. Explain the data you queried, the business or engineering question and how you checked that joins, aggregates and filters produced the intended result.

Relevant skills

• SQL
• AI/ML
• LLMs
• NetSuite
• Excel
• Salesforce
• CPA
• AI
• audit
• accounting
• sales
• training
• pricing
• root-cause analysis