Freshworks: Staff Product Manager — Bengaluru, India

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Staff Product Manager in Bengaluru, India, under reference P-1003787_2. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 22 September 2026
• Brands: Freshworks

Responsibilities and work described

• Freshworks is looking for a and experienced Staff Product Manager for our AI team
• The role requires a good understanding of AI Agents and AI Assistants use cases
• This role will closely collaborate with product, engineering and GTM leadership to drive decisions and initiatives to build a compelling value proposition and drive adoption & usage with customers
• Define the long-term strategy and vision for the product, leveraging broad customer
• Research, customer experience and new technologies to deliver features to our
• Customers
• Bring value addition by thinking big and continuously pitching new product ideas
• Drive requirement definition, customer experience design, product roadmap and
• Prioritization
• Define and own the business metrics and OKRs for our products
• Management: delivery and operations
• Work: with the Product Leadership to prioritize problems or themes to reach the
• Outcomes
• Define the outcome for sprints and releases and prioritizes the initiatives for the
• Scrum teams
• Work: with the developers and designers to build a product that meets the expected

Essential requirements and candidate background

• Translate complex processes into technical requirements while also
• 10+ years of working in global/cross-functional software teams in a software product company
• 7+ years of core product management experience in building features for internet software products
• 3+ years experience of managing AI / ML / NLP / Agentic AI products is a must
• Past experience as a data scientist is a big plus
• Has knowledge and experience of working on Agentic AI powered systems such as AI Agents, AI Assistants, AI Copilots
• Has knowledge and experience of managing AI / ML features and models through their complete life-cycle - from conducting structured experimentation to deploying in production to maintaining their efficacy in production
• Ability to create & drive roadmap and strategy for AI focused offerings - especially platforms and products such as AI Agents, AI Assistants
• Drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives
• Self-starter with a passion for independent, creative problem-solving, ownership, high commitment and a business judgment
• Bachelor's degree in Business, Computer Science, or related field

Preferred experience and additional strengths

• SaaS experience is preferred as you’d settle right in
• MBA preferred

Location, schedule and contract conditions

• Please note this is a hybrid role that requires an in-office presence 3 days / week (Tue-Thu)
• Work arrangement: Hybrid
• Advertised location: Bengaluru, India

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Staff Product Manager vacancy is not an offer for reference P-1003787_2; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P-1003787_2.

Compare your qualifications and experience with the essential conditions for the Bengaluru, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• sales
• marketing
• customer support