ServiceNow: Principal Engagement Manager — Singapore, Singapore, Singapore

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Principal Engagement Manager in Singapore, Singapore, Singapore, under reference JB0076326. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Professional Services
• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: ServiceNow

Subjects named in the job description

The posting mentions the following work areas. These references are not a separate list of compulsory certifications.

• AI/ML
• ServiceNow
• sales
• project management
• stakeholder management
• AI

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Significant program management experience leading large, multi-year, multi-workstream. transformation programs across multiple business units, stakeholder groups, priorities, and timelines
• Establish and run program governance, manage cross-workstream dependencies, reconcile conflicting requirements, and communicate effectively with senior customer and internal stakeholders
• Experience leading large scale and high risk transformation engagements, ensuring successful delivery across complex stakeholder environments
• Commercial awareness and a track record of identifying and progressing services growth opportunities within existing customer engagements
• Travel up to 50%
• Creativity with comfort running projects independently
• Experience driving complex issues through analysis and resolution
• FD21

Preferred experience and additional strengths

• Security clearance is highly desirable

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: Singapore, Singapore, Singapore

Benefits mentioned by the employer

• The Principal Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results
• The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures
• Lead the delivery team throughout the engagement, often in collaboration with a services partner
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials
• Work with the Sales Account Team, Services Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered
• Understand the goals and align the deliverables accordingly
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success
• Familiar with Agile Delivery Methodology and is an experienced Agile Scrum Master
• Experience using project management tools e.g. Engage Central to capture risks, issues, dependencies, actions, changes (RIDAC), status reporting, user story drafting and progress, project planning; and using dashboards to support status reporting
• Engage with customer/SI key stakeholders and build trust and credibility in identifying areas to expand ServiceNow’s footprint within the account
• Be the single contact to encourage collaboration and customer agreement on proposed solutions
• Mentor Customer Excellence Group or Partner team members to achieve the engagement's deliverables and promote the customer's desired results

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Principal Engagement Manager vacancy is not an offer for reference JB0076326; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076326.

Compare your qualifications and experience with the essential conditions for the Singapore, Singapore, Singapore position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• AI/ML
• ServiceNow
• sales
• project management
• stakeholder management
• AI