ServiceNow: Senior Ethics & Compliance Strategic Program Manager — Boston, Massachusetts, United States

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Senior Ethics & Compliance Strategic Program Manager in Boston, Massachusetts, United States, under reference JB0075706. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Legal
• Employment type: Full-time
• Employer listing date: 22 October 2026
• Brands: ServiceNow

Responsibilities and work described

• A strategic and detail-oriented Senior Ethics & Compliance Programs Manager to lead the design, development, and implementation of innovative compliance processes across our Ethics & Compliance function
• This role is pivotal in transforming key compliance controls, with a focus on ABAC & Export Compliance, through process optimization, technology enablement, and cross-functional collaboration
• Work: with E & C subject matter experts to architect comprehensive compliance solutions that leverage ServiceNow and AI capabilities to build a state-of-the-art compliance controls and processes
• Design: and develop core Ethics & Compliance program processes, translating compliance requirements into scalable, user-friendly workflows that enhance organizational risk management
• Collaboration: with E & C SMEs across multiple domains to understand compliance challenges and opportunities, serving as a connector between technical teams and business stakeholders
• Leadership: the automation and digitalization of compliance processes using ServiceNow tools, AI functionality, and other enterprise platforms to increase efficiency, reduce manual effort, and improve compliance visibility
• Development: and execute multi-year compliance program roadmaps aligned with organizational strategy and regulatory evolution
• Identify and facilitate integration opportunities between compliance processes and business operations, connecting SMEs with relevant teams to drive adoption and sustainable implementation
• Management: end-to-end program initiatives from concept through deployment, ensuring timelines, scope, and quality standards are met
• Support: the continuous improvement of compliance processes through monitoring, feedback collection, and iterative enhancements
• Communicate program status, milestones, and recommendations to E & C leadership and cross-functional stakeholders

Essential requirements and candidate background

• To be successful in this role you have:
• 7+ years of project management experience, with demonstrated success managing complex, cross-functional initiatives
• Working foundational knowledge of Code of Ethics and Compliance topics such as conflicts of interest, gifts and hospitality, anti-corruption/FCPA, Trade Compliance, data privacy, and related compliance domains
• Ability to partner effectively across organizations, building consensus among diverse stakeholder groups
• Experience: process design, business process optimization, or workflow automation
• Demonstrated capability to translate compliance and business requirements into technical solutions
• Written and verbal communication skills, with ability to explain complex compliance concepts to technical and non-technical audiences
• Project management proficiency and familiarity with PM tools and methodologies
• Strategic thinking and long-term planning capability
• Problem-solving and analytical skills
• Change management and stakeholder engagement
• Technical acumen without necessarily being a technologist
• Attention to detail coupled with big-picture perspective
• Leadership and influence without direct authority

Preferred experience and additional strengths

• Experience: ServiceNow platform configuration and administration, or other enterprise compliance/workflow tools
• Familiarity: AI applications in business process automation or compliance functions
• Background in compliance, ethics, legal operations, or related field
• Project Management Professional (PMP) or similar certification
• Experience implementing enterprise-wide compliance programs or initiatives
• Knowledge: compliance frameworks and standards (SOX, ISO, industry-specific requirements)

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Remote
• Advertised location: Boston, Massachusetts, United States

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Ethics & Compliance Strategic Program Manager vacancy is not an offer for reference JB0075706; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0075706.

Compare your qualifications and experience with the essential conditions for the Boston, Massachusetts, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• AI/ML
• ISO
• ServiceNow
• AI
• risk management
• compliance
• sustainability
• stakeholder management
• project management
• hospitality