ServiceNow: Senior Manager, Expert Services (Tech / Core Business / Sec Ops / IRM) — Bangalore, Karnataka, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Senior Manager, Expert Services (Tech / Core Business / Sec Ops / IRM) in Bangalore, Karnataka, India, under reference JB0074632. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Excellence HQ
• Employment type: Full-time
• Employer listing date: 28 September 2026
• Brands: ServiceNow

Responsibilities and work described

• The Customer Excellence Group (CEG) - Expert Services team is ServiceNow’s internal professional services organisation
• The CEG team at ServiceNow works with customers to help them achieve their business outcomes by providing practice guidance and technical expertise
• This team of consultants would specialise in ServiceNow platform, Tech/Core Business/SecOps/IRM workflows and Now Assist product areas

Essential requirements and candidate background

• To be successful in this role you have:
• Leadership & People Development
• Leadership experience in a professional services environment
• Inspire, mentor, and develop diverse teams in technical and business domains
• Experience managing teams or leading large-scale customer engagements
• Relationship-building skills with internal teams, partners, and customers
• Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives
• Consulting & Delivery Experience
• 10+ years in a consulting or professional services role with a focus on enterprise-wide business transformation solutions
• Experience working with customers in ServiceNow platform, various workflows (e.g. Tech/Core Business/SecOps/IRM) and NowAssist
• Problem-solving mindset, focused on transformation and measurable business value
• Experience: Now Create, Agile frameworks, or similar methodologies
• Comfort engaging with executive and senior stakeholders, with a track record of distilling customer needs to provide prescriptive guidance and direction on their business transformation
• Technical Expertise
• Experience: SaaS platforms, enterprise architecture, or digital transformation
• Technical delivery experience with ServiceNow, atleast in Tech workflow, ideally in multiple workflows (eg
• Tech/Core Business/SecOps/IRM), NowAssist or other platform related offerings
• Willingness to pursue relevant certifications and continuous learning in the ServiceNow ecosystem and experience across industry verticals
• Preferably ServiceNow certified or accredited on various workflows, Data Foundation and Now Assist areas
• CTA/CMA are highly desired

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Bangalore, Karnataka, India

Benefits mentioned by the employer

• Develop and lead a team of ServiceNow platform and Tech/Core Business/SecOps/IRM specialised consultants, fostering values led culture with team engagements enablement, and on-going professional development
• Champion customer transformation, ensuring ServiceNow solutions align with business goals and drive measurable outcomes
• Provide strategic and technical leadership to customers, partners, and internal teams, and serve as the focal point for delivery matters and escalations
• Contribute to billable work (20% utilisation target), with active solution governance and hands-on guidance in complex projects
• Drive a culture of collaboration, knowledge sharing, and continuous learning across the team and wider organisation
• Support business development and go-to-market efforts, including pre-sales, scoping, presentations and proposal development, while aligning delivery capability with wider organisational goals
• Shape service offerings and best practice implementation methodology in partnership with Product, Sales and Enablement team
• Coach and mentor the team with clear guidance for new hires, structured training plans and regular performance reviews for the team
• Resolve on delivery challenges encountered to protect timeline, budget and ensure customer satisfaction
• Key Performance Measurements
• Contribution to professional services business outcomes (bookings, revenue, margin)
• Team productivity and billable utilisation

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Manager, Expert Services (Tech / Core Business / Sec Ops / IRM) vacancy is not an offer for reference JB0074632; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0074632.

Compare your qualifications and experience with the essential conditions for the Bangalore, Karnataka, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• ServiceNow
• investment
• sales
• business development
• training
• partnership development
• stakeholder management
• communication