ServiceNow: Solution Architect - Pyramid Analytics (BI) — Staines, United Kingdom

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Solution Architect - Pyramid Analytics (BI) in Staines, United Kingdom, under reference JB0076476. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Outcomes
• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: ServiceNow

Responsibilities and work described

• As a Solution Architect, you will serve as a trusted, customer-facing technical consultant for Enterprise organisations adopting and leveraging the Pyramid platform
• Join a team responsible for supporting customers and partners in developing enterprise Business Intelligence & Analytical solutions
• Be expected to become a Pyramid platform expert
• This knowledge should also be leveraged to deliver best in class solutions for use at all levels of customer organizations
• Our Solution Architects participate in a wide range of engagements including onboarding, mentoring, solution development and customer staff enablement
• Support: clients with developing cloud or on-premise solutions for BI, advanced analytics and data science
• Identify client future needs and work in close relationship with the CSM to create expansion and up sell activities
• Take ownership of projects and collaborate with multi-disciplined teams including client resources and colleagues
• Instilling trust & confidence with the client, ensuring commercial objectives are achieved
• Support: new clients in platform setup, data integration, user training and implementation best practice

Essential requirements and candidate background

• Experience: a Professional Services, Consulting or similar customer-facing delivery environment
• Stakeholder engagement and management skills gained in industry, management consultancy, or system integrator environments
• Degree in Computer Science, Data Science (or related field) and/or 5+ years of BI & Analytics experience
• Experience using Business Intelligence and Analytical tools (Pyramid, Tableau, Power BI, Qlik etc.) to develop Enterprise-grade reports and dashboards
• Demonstrate experience in the design and development of data based solutions for analytics with related technologies (SSAS, SAP BW/ Hana, Snowflake etc.) and relevant languages (SQL variants, MDX etc.)
• Experience using Python with problem-solving abilities

Experience and professional background

• Experience working in regulated industries such as Finance, Healthcare or Public Sector is a plus

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Staines, United Kingdom

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Solution Architect - Pyramid Analytics (BI) vacancy is not an offer for reference JB0076476; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076476.

Compare your qualifications and experience with the essential conditions for the Staines, United Kingdom position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Python

Python work is easier to assess through a concrete example than a list of libraries. Explain the problem, the input data, the parts you implemented and how you checked the output. Include a repository or a short technical note when you can share it.

Relevant skills

• Python
• SQL
• SAP
• training
• Power BI
• Tableau
• stakeholder management