Sutherland: Banking Collections and Customer Service Associate — Portmore, St. Catherine Parish, Jamaica, //14, Jamaica

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Banking Collections and Customer Service Associate in Portmore, St. Catherine Parish, Jamaica, //14, Jamaica, under reference REF47502M. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 7 October 2026
• Brands: Sutherland

Responsibilities and work described

• Are you an verbal and written communicator, and a great listener?
• Do you thrive on a team that's focused on finding the best solutions for customers?
• Can you remain kind and supportive when customers share their concerns about their loan?
• Do you have prior collections, sales or customer service experience?
• We are seeking a motivated and passionate Loan Collections and Customer Service Advisor to join us!
• If you are looking to build a fulfilling career, and the description above resonates with you, we want to work with you!
• Associates handle inbound or outbound calls with existing customers
• Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements
• The goal is to help our customers build and retain a credit standing and maintain a customer for life
• Delivery: customer service to customers who need assistance in meeting their contract obligations due to unexpected financial obligations
• Contact or attempt contact with customers who are delinquent
• Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
• Maintenance: positive working relationships with the Loan Servicing team
• Meet or exceed production goals
• Performs other related duties as assigned

Essential requirements and candidate background

• Agile in a fast-past environment
• You embody customer service
• Team oriented and people-oriented
• Critical thinker and quick learner
• Has good active listening skills
• Professional and persuasive communication and negotiation skills
• Passionate and goal-oriented
• Positive emotional resilience and emotional intelligence
• Must be self-motivated with decision-making and problem solving abilities
• Flexible and committed to overall goals
• Our most successful candidates will have: -
• Must be 18 years or older
• A minimum of 3-4 CXC/GCE/City & Guilds subjects inclusive of English Language, or a U.S. high school diploma or GED. (CXC/CSEC, City & Guilds
• I, II, III
• GCE A, B, C
• SSC 4, 5
• JSCE Pass
• NCTVET Level 1, 2, 3; and CCSLC Competence & Mastery)
• Must be able to pass a criminal background check and drug test as needed
• Must be able to train and / or work onsite

Preferred experience and additional strengths

• Experience: customer service is an asset and preferred
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Portmore, St. Catherine Parish, Jamaica, //14, Jamaica

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Banking Collections and Customer Service Associate vacancy is not an offer for reference REF47502M; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF47502M.

Compare your qualifications and experience with the essential conditions for the Portmore, St. Catherine Parish, Jamaica, //14, Jamaica position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• MS Office
• sales
• customer support
• communication
• commercial negotiations
• problem resolution