Sutherland: Customer Insurance Benefits Advisor — Kingston, St. Andrew Parish, Jamaica, //1, Jamaica

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Customer Insurance Benefits Advisor in Kingston, St. Andrew Parish, Jamaica, //1, Jamaica, under reference REF47711X. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 20 October 2026
• Brands: Sutherland

Responsibilities and work described

• Sutherland is seeking a motivated and passionate person to join us as an Customer Insurance Benefits Advisor
• We are a group of driven and hard-working individuals
• If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Essential requirements and candidate background

• Our most successful candidates will have:
• Must be 18 years or older
• A minimum of 3-4 CXC/GCE/City & Guilds subjects inclusive of English Language, or a U.S. high school diploma or GED
• CXC/CSEC, City & Guilds
• I, II, III
• GCE A, B, C
• SSC 4, 5
• JSCE Pass
• NCTVET or HEART Level 1, 2, 3; and CCSLC - Competence & Mastery. ( Must have proof of qualifications)
• Must have a valid (not expired) government issued ID, TRN and NIS card
• Must be able to pass a criminal background check and drug test as needed
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays)
• Must be able to train and / or work onsite at our Red Hills Road site
• Perform at a high level, to support our high volume of inbound calls
• Good systematic problem solving ability, using sound business judgment, and following through on commitments to customers
• The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs
• Attention to detail
• A passion for helping customers and exceeding their expectations with high integrity
• Verbal and written communication skills and the ability to tailor styles to the audience
• See through the eyes of the customer

Experience and professional background

• 1 year of BPO/customer service experience preferred

Preferred experience and additional strengths

• Experience: customer service is an asset and preferred
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Kingston, St. Andrew Parish, Jamaica, //1, Jamaica

Benefits mentioned by the employer

• Be the Point of Contact; answer inbound calls to provide customer service to patients and healthcare customers
• Respond to inquiries about dental health insurance products and services, processing payments, or performing general account maintenance
• Up-selling customers to new products or services may be encouraged
• This position will provide critical and accurate information on benefits, claims, and or policy administration with minimal operational oversight
• Incumbents in this role will be tasked with compiling information for multiple product types, from multiple systems, and providing responses to customers that are thorough, clear, and concise
• All work is carefully performed according to established protocols/procedures
• Protect customers’ privacy and reassure them with empathy and professionalism
• The incumbent in this role must demonstrate a willingness to provide customer service – providing accurate information to customers, expressing appropriate empathy, and resolving customer issues where appropriate
• This position requires the use of multiple system applications and administrative processes
• While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Insurance Benefits Advisor vacancy is not an offer for reference REF47711X; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF47711X.

Compare your qualifications and experience with the essential conditions for the Kingston, St. Andrew Parish, Jamaica, //1, Jamaica position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• MS Office
• maintenance
• insurance
• customer support
• claims administration
• communication
• problem resolution