Sutherland: Customer Service Representative — Cairo, Cairo Governorate, Egypt

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Customer Service Representative in Cairo, Cairo Governorate, Egypt, under reference REF40446T. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 19 October 2026
• Brands: Sutherland

Responsibilities and work described

• This is a full-time on-site role located in Cairo for a Customer Service Specialist
• In this role, the Customer Service Specialist will be responsible for delivering customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction
• 📞 Handling customer interactions with efficiency and empathy
• 🛠️ Providing tailored solutions to meet customer needs
• 🌟 Ensuring a positive customer experience through effective communication and professional phone etiquette
• If you are passionate about delivering service and enjoy problem-solving in a fast-paced environment, we want you on our team!

Essential requirements and candidate background

• 🚀 We’re Hiring Talented People! 🌟
• Fresh Grads & Dropouts are welcome to apply! 🎓
• 🔑 What we’re looking for:
• ✅ Fluency in English is a MUST! (B2/C1 level) 🇬🇧
• ✅ skills in Customer Service & Customer Support 🤝
• ✅ ability to enhance Customer Satisfaction & Customer Experience 💯
• ✅ Problem-solving, active listening, & attention to detail 👂💡
• ✅ Flexibility with night & overnight shifts is essential 🌙
• 💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟

Experience and professional background

• ✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! 🖥️

Preferred experience and additional strengths

• ✅ Proficiency in professional phone etiquette & communication techniques is a plus 📞💬

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Cairo, Cairo Governorate, Egypt

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Service Representative vacancy is not an offer for reference REF40446T; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF40446T.

Compare your qualifications and experience with the essential conditions for the Cairo, Cairo Governorate, Egypt position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: customer support

For customer-support work, describe the channel, issue types and responsibilities you held. Explain how you investigated a problem, communicated the next step and documented or escalated the case.

Relevant skills

• customer support
• communication