Sutherland: Customer Service Support — Hyderabad, TS, India

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Customer Service Support in Hyderabad, TS, India, under reference REF46948I. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 14 September 2026
• Brands: Sutherland

Responsibilities and work described

• We're looking for a friendly and customer-focused Retail Customer Support professional to join our team in Hyderabad, India
• In this role, you will be the face of our organization, delivering service to our customers while maintaining a positive and welcoming retail environment
• Handle customer inquiries, resolve issues, and ensure every interaction reflects our commitment to customer satisfaction
• Respond to customer inquiries regarding products, services, and store policies in a timely and professional manner
• Support: customers with product selection and provide knowledgeable recommendations based on their needs
• Process customer transactions, returns, and exchanges accurately using point-of-sale systems
• Address and resolve customer complaints and concerns with empathy and patience
• Maintenance: accurate customer records and documentation in accordance with company procedures
• Support: store operations by assisting with merchandising, inventory checks, and store organization
• Collaboration: with team members to ensure smooth daily operations and consistent service delivery
• Follow company policies and procedures while maintaining a professional appearance and demeanor
• Contribution: to creating a positive shopping experience that encourages customer loyalty and repeat business

Essential requirements and candidate background

• Communication and interpersonal skills with the ability to interact professionally with diverse customers
• Problem-solving abilities and a customer-focused mindset
• Proficiency: point-of-sale (POS) systems and basic computer skills
• Multitask and manage time effectively in a fast-paced retail environment
• Cash handling experience and familiarity with payment processing
• Demonstrated patience, empathy, and conflict resolution skills
• Knowledge: retail operations and product information relevant to the organization
• Work flexible hours, including weekends and holidays as required
• Organizational skills and attention to detail

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Hyderabad, TS, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Service Support vacancy is not an offer for reference REF46948I; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF46948I.

Compare your qualifications and experience with the essential conditions for the Hyderabad, TS, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: customer support

For customer-support work, describe the channel, issue types and responsibilities you held. Explain how you investigated a problem, communicated the next step and documented or escalated the case.

Relevant skills

• customer support
• inventory
• communication