Sutherland: English customer service representative — Cairo, Cairo Governorate, Egypt

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists English customer service representative in Cairo, Cairo Governorate, Egypt, under reference REF38446L. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 22 October 2026
• Brands: Sutherland

Responsibilities and work described

• This is a full-time, on-site role for a Customer Service Agent, located in New Cairo
• The Customer Service Agent will manage daily interactions with customers, addressing inquiries, resolving concerns, and ensuring customer satisfaction
• Responsibilities include managing customer accounts, providing communication, and supporting the customer service team to meet organizational objectives
• Agents will foster positive relationships and maintain the highest standard of customer care at all times

Essential requirements and candidate background

• B2 English level
• Problem-solving abilities and a customer-focused mindset
• Thrive in an on-site teamwork environment
• Availability to work a full-time schedule; flexibility to accommodate shifts

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Cairo, Cairo Governorate, Egypt

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another English customer service representative vacancy is not an offer for reference REF38446L; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF38446L.

Compare your qualifications and experience with the essential conditions for the Cairo, Cairo Governorate, Egypt position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: customer support

For customer-support work, describe the channel, issue types and responsibilities you held. Explain how you investigated a problem, communicated the next step and documented or escalated the case.

Relevant skills

• customer support
• communication