Sutherland: NEW PROGRAM - Patient Scheduling Associate - Radiology — Kingston, St. Andrew Parish, Jamaica, //1, Jamaica

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists NEW PROGRAM - Patient Scheduling Associate - Radiology in Kingston, St. Andrew Parish, Jamaica, //1, Jamaica, under reference REF47729U. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 8 October 2026
• Brands: Sutherland

Responsibilities and work described

• The Patient Scheduling Associate is responsible for scheduling, rescheduling and canceling exams for patients
• The Specialty Scheduler is responsible for scheduling complex procedures classified as Specialty Procedure s (i.e, LDCT, PET, Nuc Med)
• This person handles customer service-related requests, communicates preparations, handles call backs, and performs various other clerical tasks
• Display communication skills and telephone etiquette
• Written communication skills with a focus on quality and attention to detail
• Place outgoing calls to schedule patient exams when receiving scripts and electronic orders
• Answer incoming and place outgoing calls in a courteous and professional manner—identifies self and company
• The ability to handle interactions with a high degree of empathy and emotional intelligence
• Rapport building capabilities
• Keen eye for details with good probing and understanding skills
• Interpersonal skills with heavy focus on customer satisfaction and service
• Handle VIP Physician scheduling requests through phone call, and/or chat
• Place calls to referring physicians for patients expressing difficulty with scheduling
• Maintenance: self-control when dealing with difficult patients and or situations
• Show care and compassion for all callers
• Maintenance: good rapport with referring physicians, secretaries and clinical site staff

Essential requirements and candidate background

• De-escalate and recover difficult interactions
• Our most successful candidates will have:
• Must be 18 years or older
• A minimum of 3-4 CXC/GCE/City & Guilds subjects inclusive of English Language, or a U.S. high school diploma or GED
• CXC/CSEC, City & Guilds
• I, II, III
• GCE A, B, C
• SSC 4, 5
• JSCE Pass
• NCTVET or HEART Level 1, 2, 3; and CCSLC - Competence & Mastery. ( Must have proof of qualifications)
• Prior Healthcare/Insurance experience an asset
• 1-2 years of BPO/Customer Service experience an asset
• Must be able to pass a criminal background check and drug test as needed
• Must have flexible availability to work any day and any assigned shift weekly if needed by the business.(Weekends and Public Holidays)
• Must be able to train and / or work onsite at our Red Hills Road site
• Perform at a high level, to support our high volume of inbound calls
• Good systematic problem solving ability, using sound business judgment, and following through on commitments to customers
• The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs
• Attention to detail
• A passion for helping customers and exceeding their expectations with high integrity

Preferred experience and additional strengths

• Experience: customer service is an asset and preferred
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Kingston, St. Andrew Parish, Jamaica, //1, Jamaica

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another NEW PROGRAM - Patient Scheduling Associate - Radiology vacancy is not an offer for reference REF47729U; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF47729U.

Compare your qualifications and experience with the essential conditions for the Kingston, St. Andrew Parish, Jamaica, //1, Jamaica position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• MS Office
• insurance
• customer support
• communication
• problem resolution