Sutherland: Referral: Senior Associate/Lead - US HRO — Chennai, TN, India, //TN, India

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Referral: Senior Associate/Lead - US HRO in Chennai, TN, India, //TN, India, under reference REF43665D. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 17 July 2026
• Brands: Sutherland

Responsibilities and work described

• Location: Chennai | Shift: US Night Shift | Work Mode: Work from Office
• Join our US HRO team to deliver HR support across HR Operations, Ask HR, Payroll, Payroll Tax, Compensation & Benefits, and Talent Management
• You'll partner with global stakeholders to provide accurate, compliant, and customer-focused HR services while driving operational excellence and continuous improvement
• Delivery: HR Shared Services across one or more specialized HR functions
• Management: employee lifecycle activities, HR inquiries, payroll, compensation, or talent processes
• Resolve complex employee cases while ensuring compliance with US HR policies and regulations
• Maintenance: HR data accuracy and support enterprise HR systems such as Workday, ADP, or ServiceNow
• Collaboration: with HR Business Partners, Payroll, Finance, Legal, and other stakeholders
• Identify process improvement opportunities and support automation initiatives
• Mentor junior team members and manage escalations (Lead roles)

Essential requirements and candidate background

• L2 (Senior Associate): 2–5 years of relevant HR Shared Services experience
• L3 (Lead): 4–7 years of relevant experience with subject matter expertise and mentoring or leadership exposure
• Experience: HR Operations, Ask HR, US Payroll, Payroll Tax, Compensation & Benefits, Talent Management, or HR Shared Services
• Experience: Workday, ADP, ServiceNow, SAP SuccessFactors, Oracle HCM, or similar HRIS platforms
• Verbal and written English communication skills with experience supporting US-based employees and customers
• Analytical, problem-solving, stakeholder management, and customer service skills
• Proficiency: Microsoft Office, especially Excel
• Willingness to work US night shifts from the Chennai office

Preferred experience and additional strengths

• Experience supporting US HR or Payroll processes is preferred

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Chennai, TN, India, //TN, India

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Referral: Senior Associate/Lead - US HRO vacancy is not an offer for reference REF43665D; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF43665D.

Compare your qualifications and experience with the essential conditions for the Chennai, TN, India, //TN, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: SAP

For SAP, identify the module or business process and the type of contribution: configuration, development, integration, testing or user support. Give one example that connects the system change to the business need.

Relevant skills

• SAP
• Excel
• MS Office
• ServiceNow
• process improvement
• taxation
• compliance
• payroll
• stakeholder management
• customer support