Sutherland: Spanish Customer Service Representatives - Emergency (Virginia State Residents) — Virginia Beach, VA, United States

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Spanish Customer Service Representatives - Emergency (Virginia State Residents) in Virginia Beach, VA, United States, under reference REF47885S. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 15 October 2026
• Brands: Sutherland

Responsibilities and work described

• The Emergency Customer Service Representative will deliver customer care and create sustainable value for customers via phone, email, chat, and correspondence
• This includes:
• Agents will be handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.)
• Will be handling calls related to power outages and other emergency situations
• Must be an active listener and can leverage probing question skills to provide resolutions
• Agents will also educate customers on suppliers and energy choice programs

Essential requirements and candidate background

• Verbal and written communication skills
• Bilingual in Spanish and English (testing sent upon application submission)
• Full time availability
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office
• Experienced in customer service with multi-tasking skills
• High school diploma or equivalent

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Remote
• Advertised location: Virginia Beach, VA, United States

Benefits mentioned by the employer

• Hourly rate
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Spanish Customer Service Representatives - Emergency (Virginia State Residents) vacancy is not an offer for reference REF47885S; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF47885S.

Compare your qualifications and experience with the essential conditions for the Virginia Beach, VA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: customer support

For customer-support work, describe the channel, issue types and responsibilities you held. Explain how you investigated a problem, communicated the next step and documented or escalated the case.

Relevant skills

• MS Office
• customer support
• training
• sustainability
• billing
• communication