Sutherland: Sr. Associate Account Management — Bengaluru, //KA, India

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Sr. Associate Account Management in Bengaluru, //KA, India, under reference REF45472L. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 19 August 2026
• Brands: Sutherland

Responsibilities and work described

• Technical Support Engineer
• Enterprise Storage Platforms
• Location: Bangalore | Work Model: Work from Office | Shift: 24x7 Rotational
• A Technical Support Engineer to join our enterprise storage support team in a high-touch, mission-critical environment
• This role is a great fit for someone with hands-on experience in enterprise storage and infrastructure troubleshooting who genuinely enjoys solving complex customer problems
• Work: on real-world issues across storage platforms and associated infrastructure, supporting customers through phone, email, chat, and remote sessions
• You'll be expected to own cases end to end, communicate clearly under pressure, and bring structured thinking to every troubleshooting scenario
• Delivery: technical support to enterprise customers on complex storage and infrastructure issues across a global 24x7 model
• Own cases end to end, from initial triage through troubleshooting, communication, documentation, and resolution
• Diagnose problems spanning storage protocols, host connectivity, controller behaviour, performance symptoms, platform interoperability, and more
• Troubleshoot any HW and SW issues that comes up during ongoing platform use
• Management: customer communication with professionalism and urgency, especially during business-impacting situations
• Work: closely with cross-functional teams including escalation teams, engineering, and customer stakeholders to drive timely outcomes
• Maintenance: high-quality case notes, action plans, and technical documentation throughout the support lifecycle
• Adhere to SLA targets, escalation protocols, and quality standards consistently

Essential requirements and candidate background

• 3–6 years of relevant experience in technical support, infrastructure support, and enterprise storage support
• Track record in customer-facing troubleshooting roles within enterprise IT environments
• Demonstrated hands-on understanding of enterprise storage concepts and troubleshooting methodology
• Storage: working knowledge of SAN and NAS environments (protocols - FC, iSCSI, NFS, and CIFS/SMB), including RAID, high availability, controller architecture, disk behaviour, and failover concepts
• OS: Good working knowledge of Linux and Windows administration fundamentals
• Virtualization: Familiarity with VMware or similar virtualization platforms and their integration with storage
• Networking: Good grounding in TCP/IP, DNS, routing, switching, and connectivity troubleshooting
• Diagnostics: Ability to analyze logs, alerts, symptoms, and customer-reported behaviour to isolate the root cause or likely fault domain
• Education

Education and qualification routes

• Degree / qualification: Bachelor’s degree in engineering, Computer Science, Information Technology, or a related discipline preferred

Preferred experience and additional strengths

• Experience supporting enterprise storage platforms such as NetApp ONTAP, FAS / AFF controllers, StorageGRID, E-Series, or equivalent (Dell EMC, HPE, Pure, IBM, Hitachi)
• Prior experience in managed service or enterprise support environments handling platform or infrastructure incidents
• Familiarity: critical case management, and ITSM tools (ServiceNow, Salesforce, or equivalent)
• How You Work
• You communicate clearly, written and verbal and can hold your own during high-pressure customer conversations
• You set expectations well and follow through, even when resolution timelines are uncertain
• You stay composed during escalations and apply structured thinking rather than guesswork
• You take ownership seriously and don't pass problems without context
• You work well with distributed, cross-functional teams across time zones

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Bengaluru, //KA, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Sr. Associate Account Management vacancy is not an offer for reference REF45472L; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF45472L.

Compare your qualifications and experience with the essential conditions for the Bengaluru, //KA, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• Salesforce
• ISO
• Linux
• ServiceNow
• technical documentation
• stakeholder management
• communication
• root-cause analysis
• problem resolution