Sutherland: Training Manager | ATT | Alex — Alexandria, Alexandria Governorate, Egypt

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Training Manager | ATT | Alex in Alexandria, Alexandria Governorate, Egypt, under reference REF45387Q. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 15 October 2026
• Brands: Sutherland

Responsibilities and work described

• At Sutherland we are committed in creating a work environment that is professionally challenging and personally rewarding
• If you are a Training Manager looking for a global career, do not miss this opportunity!
• As a Training Manager, you will set the path to success by overseeing new hire, progression and enhancement training
• You are also expected to:
• Supervise/Observe Training Delivery in class
• Guide/Coach trainers on technical/soft-skills related aspects
• Assess/Analyze/Monitor KPI Performance for waves
• Create effective action plans for improvements in training results
• Supervise, Observe and Coach the Nesting Leads and support resources using an effective, consistent, & organized system
• Create and provide updated, accurate & timely reports as required
• Facilitate the handover of the trainees to the production floor; and
• Drive learner performances week on week through rolling out contests, quizzes, tests, etc

Essential requirements and candidate background

• Required Skills/Education
• Minimum of 5-year BPO experience with at least 3 years of managing Training and Development business unit
• Use MS Office applications: Excel, Power Point, Word, and Outlook
• Written and oral communication skills
• Build networks within and across functions through proactive communication
• Maintain a high degree of confidentiality and professionalism
• Work ethics, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities

Education and qualification routes

• Degree / qualification: College Degree (Masters/MBA is preferred)

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Alexandria, Alexandria Governorate, Egypt

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Training Manager | ATT | Alex vacancy is not an offer for reference REF45387Q; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF45387Q.

Compare your qualifications and experience with the essential conditions for the Alexandria, Alexandria Governorate, Egypt position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• MS Office
• training
• customer support
• communication