Sutherland: Training Manager | Retail Vertical | Onsite | Alexandria, Egypt — Alexandria, Alexandria Governorate, Egypt

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Training Manager | Retail Vertical | Onsite | Alexandria, Egypt in Alexandria, Alexandria Governorate, Egypt, under reference REF34378D. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 19 October 2026
• Brands: Sutherland

Responsibilities and work described

• We are seeking a highly skilled and motivated Training Manager to join our team - supporting our retail vertical!
• In this role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization
• As a Training Manager, you'll get to:
• Management: stakeholders across a variety of customer bases across verticals by identifying and assessing training needs
• Work: as a Relationship Manager creating and supporting a variety of Training solutions
• Spearhead project management - execution level through training solutions for a new transition
• Management: Learning Management systems and employee Training life cycle for new setups and Geo expansions
• Stay updated on industry trends and best practices in training methodologies and quality management
• Preparation: and present reports on training outcomes & performance to senior management
• Management: capability enhancement, curricula and content development, learning need assessment, e-learning, learning program effectiveness evaluation, etc
• Work: closely with the Quality Team to define the TNI and TNA with the help of Trainers and plan remediation sessions
• Design: assessments to bridge the Knowledge gaps on a monthly basis for all the programs aligned
• Quality / delivery: that new hire content is in line with Client requirement for the program, revamp the training content or advise Client Training team to edit and update the content as needed

Essential requirements and candidate background

• 5+ years in a Training leadership role within the BPO industry - retail vertical experience will be a major plus!
• Experience managing teams who support Cloud-based applications and on-premises technologies
• Experience managing new hires, trainers, SMEs and managing KPIs – net throughput and programs meeting top 4 KPIs for the programs as well
• Should be well versed with MS Office suite for day-to-day reports and presentation skills to present data and visuals to Training Leader or the clients if need be
• Subject matter expertise for the respective domains in the areas of upskilling and reskilling
• Bachelor’s degree in any field, education management or technical field will be a plus

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Alexandria, Alexandria Governorate, Egypt

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Training Manager | Retail Vertical | Onsite | Alexandria, Egypt vacancy is not an offer for reference REF34378D; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF34378D.

Compare your qualifications and experience with the essential conditions for the Alexandria, Alexandria Governorate, Egypt position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: project management

A project-management example should identify the deliverable, constraints and your responsibility for planning or coordination. Explain how dependencies, changes and progress were managed.

Relevant skills

• MS Office
• training
• project management
• stakeholder management