Zocdoc: Principal Technical Program Manager — New York, NY; Silicon Valley, CA

About Zocdoc

Zocdoc develops technology that helps patients find and book healthcare appointments. Its employer introduction describes both a healthcare marketplace and infrastructure supporting access to care through other search and provider channels. The stated focus is the path from seeking care to obtaining an appointment. Its work includes making booking accessible beyond its own marketplace, connecting patient-facing discovery with the systems used by healthcare providers and other organisations to make available appointments easier to reach.

The position and its setting

Zocdoc lists Principal Technical Program Manager in New York, NY; Silicon Valley, CA, under reference 8247757. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Technology
• Employer listing date: 7 October 2026

Responsibilities and work described

• Zocdoc's most important asset is our people
• Practice Solutions powers how healthcare practices run their day to day across every patient access channel: phone, web, marketplace, and partner syndication
• That includes Zo, our AI phone assistant, along with our provider directory and booking platform, intake and pre-appointment workflows, calendar and scheduling experiences, and the services that keep availability accurate across channels
• You'll operate at the intersection of Engineering, Product, Design, Analytics, and go-to-market leadership to deliver scalable, highly available, multi-tenant SaaS capabilities
• This is a highly visible role with significant autonomy and influence
• Organizing and driving the business unit's planning cadence, coordinating inputs and stakeholders across engineering and product and keeping the cycle on track so strategy turns into a clear, committed, sequenced roadmap
• Leadership: large, multi-quarter platform initiatives that span the Practice Solutions product scope, keeping each part on schedule and the whole program moving
• Translating high-level business and product goals into structured program plans with clear sequencing, milestones, dependencies, and measurable outcomes
• Building: the reporting and transparency that give leadership a clear, honest view of status, dependencies, and risk
• Partnering closely with senior engineering leaders to anticipate architectural and operational risks before they surface in production
• Digging into technical issues at the seams between teams, triaging, framing the problem clearly, and pulling the right architects and engineers together to solve it
• Surfacing tradeoffs between speed, scope, reliability, and technical debt, and facilitating clear, well-reasoned decisions at the right level
• Clarifying ownership boundaries and reducing cross-team friction where systems, incentives, or customer journeys overlap
• Establishment: and refining lightweight mechanisms that improve transparency, accountability, and long-term platform health
• Communicating program status, risks, and key decisions clearly to executive stakeholders and business unit leadership

Essential requirements and candidate background

• Inspired by the opportunity to positively impact the healthcare experience for millions of patients and providers
• A platform thinker who instinctively looks beyond individual features to understand how systems connect, scale, and evolve over time
• Energized by building structure in ambiguous, high-complexity environments where multiple teams, products, and priorities intersect
• Comfortable operating at both 30,000 feet and in the architectural details, able to reason about distributed systems, reliability tradeoffs, and multi-tenant SaaS constraints
• Unafraid to drive movement and accountability at every level of the organization, regardless of title or tenure
• Calm and decisive in high-stakes situations, especially when sequencing work across teams with shared platform dependencies
• A influencer who can align engineering leaders, product leaders, and cross-functional stakeholders around shared outcomes even when ownership boundaries are unclear
• A believer that diverse and inclusive teams and cultures are non-negotiable
• A bias to action and an ownership mentality
• 8+ years in Technical Program Management, Engineering Program Management, or a similar technical leadership role
• A track record delivering large-scale, cross-functional initiatives in a product-led SaaS environment
• A understanding of distributed systems, cloud architectures (AWS or equivalent), and event-driven systems
• Reason about architectural tradeoffs without owning implementation, and enough technical depth to hold your own in a room full of senior engineers
• Experience driving programs that span multiple engineering teams with shared platform dependencies
• The confidence to drive accountability and momentum across all levels of an organization without relying on formal authority
• Communication skills, including clear written status and risk framing for both engineers and executives
• A Bachelor's degree in a technical field (e.g., Computer Science, Engineering, Information Systems) or equivalent practical experience
• Humility
• You believe in treating all people with dignity and respect, regardless of title or tenure, and you approach tough conversations with empathy

Preferred experience and additional strengths

• Experience: healthcare or another regulated, multi-tenant domain is a plus

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• NYC Base Salary Range: $195,000 — $250,000 USD
• Advertised location: New York, NY; Silicon Valley, CA

Benefits mentioned by the employer

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Zocdoc is committed to fair and equitable compensation practices

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Principal Technical Program Manager vacancy is not an offer for reference 8247757; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Zocdoc

Applications follow the official employer page linked below.

Open the official Zocdoc posting below and match the title and reference 8247757.

Compare your qualifications and experience with the essential conditions for the New York, NY; Silicon Valley, CA position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AWS

For AWS experience, describe the workload and the services you actually configured or operated. Useful detail includes deployment, access controls, monitoring, recovery or cost decisions where those were your responsibility.

Relevant skills

• AWS
• AI/ML
• AI
• insurance
• stakeholder management
• communication
• commercial negotiations