Zocdoc: Senior Site Reliability Engineer — New York, NY; USA Remote

About Zocdoc

Zocdoc develops technology that helps patients find and book healthcare appointments. Its employer introduction describes both a healthcare marketplace and infrastructure supporting access to care through other search and provider channels. The stated focus is the path from seeking care to obtaining an appointment. Its work includes making booking accessible beyond its own marketplace, connecting patient-facing discovery with the systems used by healthcare providers and other organisations to make available appointments easier to reach.

The position and its setting

Zocdoc lists Senior Site Reliability Engineer in New York, NY; USA Remote, under reference 8227742. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Technology
• Employer listing date: 14 October 2026

Responsibilities and work described

• Zocdoc is looking for a Senior Site Reliability Engineer to make our distributed production systems more observable, reliable, and safe to change
• Our platform connects patients, providers, and many interconnected services and integrations, so reliability depends on understanding the full path of a request—not just whether an individual service is running
• You’ll help build the observability foundations, automation, and engineering practices that allow Zocdoc to move quickly without sacrificing safety
• You’ll work across cloud infrastructure, microservices, APIs, and integration points in AWS, partnering closely with product engineering teams to identify risks, improve operational visibility, and make the right behavior easier to build and operate
• Designing, building, and operating observability for distributed services and integrations, including metrics, logs, traces, dashboards, alerts, service-level indicators, and service-level objectives
• Improvement: end-to-end visibility across critical patient and provider workflows, including identifying gaps in instrumentation and making dependency health and integration failures easier to understand
• Creating reliable, repeatable tooling and infrastructure through infrastructure as code, automation, CI/CD, and self-service patterns
• Partnering with product engineering teams on reliability, scaling, performance, capacity, and failure-mode analysis for services and integrations
• Helping teams establish actionable alerts and operational ownership so that on-call signals are timely, meaningful, and connected to a clear response path
• Participating in the on-call rotation and incident response process, including serving as an incident commander when appropriate and driving follow-up work through completion
• Analysis: and tuning systems, code, cloud resources, and networking for resilience, performance, and efficient operation
• Strengthening deployment and change-management practices so teams can release frequently with appropriate safeguards, rollback paths, and feedback loops
• Contribution: to platform standards and reusable patterns for containerized workloads, service communication, secrets, routing, and production readiness

Essential requirements and candidate background

• Passionate about observability and believe that teams can’t reliably operate what they can’t see
• Experienced in integration-rich environments where APIs, third-party dependencies, asynchronous workflows, and distributed services create complex failure modes
• Excited by the challenge of helping a fast-moving engineering organization ship quickly while keeping systems safe, diagnosable, and resilient
• Motivated to turn operational knowledge into reusable platforms, automation, telemetry standards, and paved paths for engineering teams
• Comfortable leading or supporting incident response, communicating clearly under pressure, and using blameless post-mortems to drive meaningful improvements
• Curious about how systems behave in production and willing to investigate across application code, infrastructure, networking, and external dependencies
• Collaborative, pragmatic, and able to build trust with engineers across numerous product development teams
• Autonomous, individually accountable, and always looking for ways to reduce toil and improve the developer and operator experience
• 5+ years of experience supporting consumer-facing web applications, APIs, or distributed production environments in a Site Reliability Engineering, Production Engineering, Platform Engineering, or closely related role
• 2+ years of on-call experience in a 24/7 cloud-based production environment, with a track record of participating in incident response and delivering durable remediation
• Deep experience operating systems with many integrations, services, dependencies, or external APIs, and a practical understanding of how those relationships affect reliability
• Demonstrated experience building or improving observability practices, including metrics, structured logging, distributed tracing, dashboards, alerting, SLIs, SLOs, and error budgets
• 2+ years of experience managing and supporting modern cloud infrastructure, preferably AWS, along with technologies such as Docker, Kubernetes, or similar container platforms
• Proficiency: Python, Go, Ruby, Java, or a comparable language, and the ability to read and troubleshoot application code
• Experience: infrastructure as code and automated delivery practices, such as Terraform, OpenTofu, CloudFormation, GitHub Actions, GitOps, or equivalent tools
• Experience: edge and service networking technologies such as load balancers, reverse proxies, ingress controllers, web application firewalls, routing, rate limiting, or circuit breaking
• A deep understanding of protocols and foundational networking concepts: TCP/IP, HTTP/HTTPS, TLS, DNS, and NTP
• Written and verbal communication skills, with the ability to explain operational risk, incident findings, and technical tradeoffs to both engineers and partners

Preferred experience and additional strengths

• Experience working with sensitive data, privacy or compliance requirements, or regulated production environments is a plus, but not required

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• NYC Base Salary Range: $180,000 — $220,000 USD
• Work arrangement: Remote
• Advertised location: New York, NY; USA Remote

Benefits mentioned by the employer

• Flexible work environment based in NYC
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Zocdoc is committed to fair and equitable compensation practices
• Salary ranges are determined through alignment with market data
• Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Site Reliability Engineer vacancy is not an offer for reference 8227742; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Zocdoc

Applications follow the official employer page linked below.

Open the official Zocdoc posting below and match the title and reference 8227742.

Compare your qualifications and experience with the essential conditions for the New York, NY; USA Remote position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Python

Python work is easier to assess through a concrete example than a list of libraries. Explain the problem, the input data, the parts you implemented and how you checked the output. Include a repository or a short technical note when you can share it.

Relevant skills

• Python
• Java
• Kubernetes
• GitOps
• CI/CD
• Docker
• AWS
• APIs
• Terraform
• AI