Zocdoc: Specialist, Technical Support — Pune, Maharashtra, India

About Zocdoc

Zocdoc develops technology that helps patients find and book healthcare appointments. Its employer introduction describes both a healthcare marketplace and infrastructure supporting access to care through other search and provider channels. The stated focus is the path from seeking care to obtaining an appointment. Its work includes making booking accessible beyond its own marketplace, connecting patient-facing discovery with the systems used by healthcare providers and other organisations to make available appointments easier to reach.

The position and its setting

Zocdoc lists Specialist, Technical Support in Pune, Maharashtra, India, under reference 8247074. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Technology
• Employer listing date: 5 October 2026

Responsibilities and work described

• Zocdoc’s most important asset is our people
• As a Specialist, Technical Support, you’ll play a key role in ensuring our employees have the technology, tools, and support they need to do their best work
• This is a great opportunity for someone who enjoys solving problems, delivering an employee experience, and continuously learning new technologies
• Work: within the IT Support Team to provide customer service, effective response times and expert insights into general and sometimes complex support issues
• Work: in Night shift (6 pm-3 am) Providing WFH/On-site
• Support: on-site/remote desktop computing issues (PCs/Macs) as well as submitting repair requests to manufacturers for damaged machines
• Provides basic support and assistance for Zocdoc users in relation to a variety of software applications and hardware systems
• Quality / delivery: quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction are adhered to
• Support: other IT support staff with operational procedures and troubleshooting issues
• Create and maintain detailed documentation for systems and processes managed by the Enterprise IT team, for both end-users and other IT staff
• Communicate promptly throughout the ticket lifecycle to maintain a high level of client satisfaction by responding promptly to client requests according to published SLAs
• Execution: IT support tasks such as desk setups, inventory counts, organizing, audits, meeting room setups, etc. and other duties as assigned
• Systems administration of core IT services (on-prem and SaaS), including process automation, configurations, and improvements within these tools
• Work: with AI tools such as Claude, ChatGPT, Codex, Glean, and Gemini to support troubleshooting, research, documentation, and day-to-day IT operations
• Identify and use AI-powered solutions to automate repetitive/manual IT support tasks and improve operational efficiency
• Support: integrating approved AI tools into internal applications, workflows, and support processes while following security and privacy requirements

Essential requirements and candidate background

• Experience: Google Workspace admin is a must
• A self starter and have an entrepreneurial mindset
• Excited about learning new technologies
• Excited to use technology to enhance the consumer experience
• Bachelor’s degree in Computer Science or related field or a mixture of IT-related certifications and relevant experience
• 2+ years experience in a progressively responsible technical support or helpdesk role
• Customer service background required
• Experience: AzureAD, Intune Endpoints
• Identify common user experience issues and analyze root causes, delivering and implementing viable solutions at scale
• Experience: some of the following: G Suite Apps, JIRA, Confluence, Slack, and Bettercloud
• On-site and remote desktop troubleshooting skills for PC and Mac, software and hardware
• Proficiency: MS Windows domain environment (Windows Server, Active Directory, LDAP, DHCP, license management, workstation imaging, access controls)
• Proficiency: Single Sign-On and Multi-Factor authentication
• Familiarity: AI tools such as ChatGPT, Claude, Codex, Glean, Gemini, or similar platforms
• Understanding: how AI can be used for technical troubleshooting, documentation, research, and workflow automation
• Use AI responsibly, validate AI-generated outputs, and identify opportunities to improve IT support processes through automation
• Familiar with JAMF/JSS Suite
• Scripting experience (BASH, PowerShell, or similar)

Location, schedule and contract conditions

• Our office is located in Koregaon Park, looking for candidates who can work from office all 5 days
• Advertised location: Pune, Maharashtra, India

Benefits mentioned by the employer

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Flexible, hybrid work environment
• Amazing perks – think catered lunch every day, Ping Pong, etc
• Daycare reimbursement
• The chance to create a better healthcare experience for millions of patients!
• Corporate wellness programs with Headspace
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups
• Sponsored counselling and therapy via Betterlyf

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Specialist, Technical Support vacancy is not an offer for reference 8247074; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Zocdoc

Applications follow the official employer page linked below.

Open the official Zocdoc posting below and match the title and reference 8247074.

Compare your qualifications and experience with the essential conditions for the Pune, Maharashtra, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Azure

An Azure example should identify the workload, the services used and the part you owned. Deployment, identity, observability and incident handling provide useful context when they were part of the assignment.

Relevant skills

• Azure
• AI/ML
• AI
• audit
• insurance
• customer support
• inventory
• root-cause analysis
• problem resolution