Zocdoc: Staff Software Engineer, Provider Engagement — New York, NY; Silicon Valley, CA; USA Remote

About Zocdoc

Zocdoc develops technology that helps patients find and book healthcare appointments. Its employer introduction describes both a healthcare marketplace and infrastructure supporting access to care through other search and provider channels. The stated focus is the path from seeking care to obtaining an appointment. Its work includes making booking accessible beyond its own marketplace, connecting patient-facing discovery with the systems used by healthcare providers and other organisations to make available appointments easier to reach.

The position and its setting

Zocdoc lists Staff Software Engineer, Provider Engagement in New York, NY; Silicon Valley, CA; USA Remote, under reference 8239465. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Technology
• Employer listing date: 29 September 2026

Responsibilities and work described

• We're building Zocdoc's provider engagement platform — a system that understands where each practice is in their journey and delivers personalized experiences that deepen their relationship with our platform
• Think: intelligent recommendations, engagement scoring, AI-assisted practice management, and a provider experience that makes Zocdoc essential to daily operations
• As Staff Engineer, you'll own the technical architecture for core components of this platform
• You'll design systems that integrate ML models built by our Data Science team, build the data pipelines that power personalization, and ensure our product surfaces can consume intelligence seamlessly
• Own architecture for a major domain practice intelligence APIs, recommendation serving, orchestration layer, or AI-assisted management
• Design: data pipelines that compute engagement signals, aggregate practice profiles, and feed downstream systems
• Integration: ML models built by Data Science into production model serving, feature pipelines, monitoring, and feedback loops
• Define APIs and contracts between platform services and product surfaces
• Leadership: complex cross-team projects and drive alignment on technical direction
• Make build-vs-buy decisions for infrastructure components
• Mentor engineers and raise the bar on system design and operational excellence
• Technical ownership of Zocdoc's Provider Engagement Platform, including roadmapping, prototyping, and leading 0-1 projects that span data infrastructure, ML integration, and product surfaces
• Design: and building the unified practice intelligence layer, aggregating fragmented data into real-time profiles that power personalization and recommendations
• Architecting event pipelines that capture engagement signals, compute health scores, and feed downstream ML models
• Integration: ML models built by Data Science into production systems, model serving, feature pipelines, monitoring, and feedback loops
• Defining APIs and contracts between platform services and product surfaces (homepage, in-product messaging, CRM, Sales tools)

Essential requirements and candidate background

• Inspired by the opportunity to positively impact the healthcare experience for millions of patients and providers
• Passionate about building data-intensive platforms that power intelligent, personalized experiences at scale
• Product-driven with a relentless focus on user needs, and excited to partner closely with cross-functional teams from early ideation through delivery
• Energized by designing scalable platform systems data pipelines, APIs, and real-time services that power intelligent product experiences
• A fervent champion of engineering fundamentals who enjoys driving adoption of best practices in code health, testing, and observability across teams
• A leader who mentors and grows engineers, cultivates innovation, and drives cross-collaboration across multiple teams
• A believer that diverse and inclusive teams and cultures are non-negotiable
• An entrepreneur with ownership who can thrive in an ambiguous and fast-changing environment
• 8+ years of software engineering experience with demonstrated technical leadership
• Experience building data-intensive systems event pipelines, aggregation services, or real-time data serving
• Comfort integrating ML into products you've worked with Data Science to take models from notebook to production
• API and data modeling skills you design schemas and interfaces that evolve gracefully
• Navigate ambiguity you break product vision into concrete technical milestones
• Communication you write clear design docs and explain tradeoffs to product partners
• Track record of shipping you deliver high-quality systems, not just designs

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• NYC Base Salary Range: $211,000 — $285,000 USD
• Work arrangement: Remote
• Advertised location: New York, NY; Silicon Valley, CA; USA Remote

Benefits mentioned by the employer

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch every day along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Staff Software Engineer, Provider Engagement vacancy is not an offer for reference 8239465; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Zocdoc

Applications follow the official employer page linked below.

Open the official Zocdoc posting below and match the title and reference 8239465.

Compare your qualifications and experience with the essential conditions for the New York, NY; Silicon Valley, CA; USA Remote position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: C#

For C# work, connect the language to a service, application or automation you delivered. Describe the relevant interfaces, persistence or testing decisions and make your role in the implementation clear.

Relevant skills

• C#
• AWS
• APIs
• AI/ML
• React
• AI
• insurance
• sales
• communication
• commercial negotiations