Canonical: Enterprise Customer Success Manager — Home based - Worldwide

About Canonical

Canonical develops open-source software and operating systems for enterprise and technology users. Its Ubuntu platform is used in cloud computing, data science, artificial intelligence, engineering and connected-device environments. The employer describes a distributed working model with periodic in-person team meetings. Its vacancies therefore span both software delivery and the business functions that support it. Applicants should check the location, time-zone and travel conditions attached to the individual role rather than assume every position is available from any country.

The position and its setting

Canonical lists Enterprise Customer Success Manager in Home based - Worldwide, under reference 6856788. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Operations
• Employer listing date: 2 May 2025

Responsibilities and work described

• Onboard new customers and introduce them to our products and support processes
• Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more
• Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries
• Collaboration: with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives
• Management: a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales
• Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention
• Support: customers through reactive ticket requests
• Create campaigns targeting multiple customers through digital touch-points and activities

Essential requirements and candidate background

• Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
• The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies
• We are also looking for:
• Minimum 5 years of work experience with a relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT
• Presentation skills with the ability to guide a conversation about complex software
• Experience building and improving internal processes while maintaining timely delivery to customer-related projects
• A true team player capable of interacting with all departments and at all levels, both internally and externally
• Knowledge: agile methodologies
• We at the Customer Success team strongly appreciate various languages!
• Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an command of English, please inform us!

Preferred experience and additional strengths

• Experience: Salesforce, Jira and CRMs is a big plus!

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Advertised location: Home based - Worldwide

Benefits mentioned by the employer

• We consider geographical location, experience, and performance in shaping compensation worldwide
• We revisit compensation annually (and more often for graduates and associates) to ensure we recognize performance
• In addition to base pay, we offer a performance-driven annual bonus or commission
• We provide all team members with additional benefits which reflect our values and ideals
• We balance our programs to meet local needs and ensure fairness globally
• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Enterprise Customer Success Manager vacancy is not an offer for reference 6856788; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Canonical

Applications follow the official employer page linked below.

Open the official Canonical posting below and match the title and reference 6856788.

Compare your qualifications and experience with the essential conditions for the Home based - Worldwide position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Kubernetes

Kubernetes references can cover deploying workloads, managing configuration or operating a cluster. Explain which of those you did, how the application was packaged and how you investigated failures or verified a release.

Relevant skills

• Kubernetes
• Salesforce
• Linux
• AI
• sales
• portfolio management