Canonical: Graduate Customer Success Manager — Home based - Worldwide

About Canonical

Canonical develops open-source software and operating systems for enterprise and technology users. Its Ubuntu platform is used in cloud computing, data science, artificial intelligence, engineering and connected-device environments. The employer describes a distributed working model with periodic in-person team meetings. Its vacancies therefore span both software delivery and the business functions that support it. Applicants should check the location, time-zone and travel conditions attached to the individual role rather than assume every position is available from any country.

The position and its setting

Canonical lists Graduate Customer Success Manager in Home based - Worldwide, under reference 6103331. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Operations
• Employer listing date: 10 July 2024

Responsibilities and work described

• Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts
• Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering
• We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications
• This role is a first step in the CSM organisation
• Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned
• Ubuntu is chosen by thousands of new users every month
• Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success
• Collaboration: with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions
• Location: This role will be based remotely worldwide
• A focus on supporting customers by finding solutions to ticket requests
• Enrich documentation about problem solving, Q&A, onboarding materials
• Drive campaigns targeting multiple customers through digital touch-points and activities
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes
• Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more
• Collaboration: with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives

Essential requirements and candidate background

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Presentation skills
• Organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally

Preferred experience and additional strengths

• We at the Customer Success team strongly appreciate various languages!
• Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an command of English, please inform us!

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Advertised location: Home based - Worldwide

Benefits mentioned by the employer

• We consider geographical location, experience, and performance in shaping compensation worldwide
• We revisit compensation annually (and more often for graduates and associates) to ensure we recognise performance
• In addition to base pay, we offer a performance-driven annual bonus
• We provide all team members with additional benefits, which reflect our values and ideals
• We balance our programs to meet local needs and ensure fairness globally
• Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Graduate Customer Success Manager vacancy is not an offer for reference 6103331; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Canonical

Applications follow the official employer page linked below.

Open the official Canonical posting below and match the title and reference 6103331.

Compare your qualifications and experience with the essential conditions for the Home based - Worldwide position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Kubernetes

Kubernetes references can cover deploying workloads, managing configuration or operating a cluster. Explain which of those you did, how the application was packaged and how you investigated failures or verified a release.

Relevant skills

• Kubernetes
• AI
• sales
• portfolio management