Eurofins: Assistant Manager Customer Service — Navi Mumbai, MH, India

About Eurofins

Eurofins provides analytical testing and laboratory services across life sciences and other industries. Its work includes assessing food, water, pharmaceutical and cosmetic products for qualities such as safety, authenticity, composition and accurate labelling. The employer also describes activities in genomics, clinical-study support, biopharmaceutical development and manufacturing, and diagnostic testing. Scientific methods and dependable information are central to this business, supported by the technology and operational functions used to deliver laboratory services.

The position and its setting

Eurofins lists Assistant Manager Customer Service in Navi Mumbai, MH, India, under reference REF68135J. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Commercial & Customer Care
• Employment type: Full-time
• Employer listing date: 14 June 2025
• Legal Entity: CIN022 - Spectro SSA Labs Private Limited
• Contract Type: Permanent
• Business Lines: Other Business Line
• Brands: Eurofins India Spectro Analytical Labs

Responsibilities and work described

• We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India
• In this role, you will be ensuring customer experiences
• Development: and implement strategies to improve customer satisfaction and loyalty
• Handle escalated customer issues and complaints with empathy and professionalism
• Collaboration: with other departments to resolve complex customer inquiries
• Analysis: customer service data and prepare reports for upper management
• Contribution: to the development and implementation of customer service policies and procedures
• Quality / delivery: adherence to quality assurance standards and company guidelines
• Identify and recommend process improvements to enhance efficiency and customer experience
• Participate in hiring, training, and onboarding of new customer service team members

Essential requirements and candidate background

• 5-8 years of customer service experience, with 1-2 years in a supervisory role
• Bachelor's degree
• Communication skills, both verbal and written
• Leadership abilities with a supportive and decisive approach
• Problem-solving and conflict resolution skills
• Analyze data and generate actionable insights
• Time management and organizational skills
• Customer-focused mindset with a commitment to delivering high-quality service
• Adaptability to changing priorities and ability to work in a fast-paced environment
• Fluency: English and Hindi

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Navi Mumbai, MH, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Assistant Manager Customer Service vacancy is not an offer for reference REF68135J; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Eurofins

Applications follow the official employer page linked below.

Open the official Eurofins posting below and match the title and reference REF68135J.

Compare your qualifications and experience with the essential conditions for the Navi Mumbai, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: quality assurance

For quality assurance, explain the process, controls and records you worked with. A useful example shows how an issue was prevented, investigated or corrected and how the change was checked.

Relevant skills

• quality assurance
• process improvement
• customer support
• training
• communication