Freshworks: Account Manager, Mid-Market — San Mateo, CA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Account Manager, Mid-Market in San Mateo, CA, United States, under reference REF8778B. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 21 October 2026
• Brands: Freshworks

Responsibilities and work described

• At Freshworks, we believe great customer relationships are just the beginning
• We're looking for a driven, commercially minded Mid-Market Account Manager who knows how to turn partnerships into meaningful business growth
• In this role, you'll own and grow a portfolio of existing customers, uncover new opportunities, and help businesses get even more value from Freshworks
• You'll be part trusted advisor, part strategic problem-solver, and part dealmaker — building relationships that last while delivering results that matter
• If you love connecting with customers, spotting opportunities others might miss, and closing deals that make an impact, we'd love to meet you
• Own your business
• Take ownership of a portfolio of mid-market customers, driving revenue through renewals, upsells, and cross-sells while consistently working toward ambitious sales targets
• Find the next big opportunity
• Go beyond the initial sale to uncover new use cases, expand into additional teams, and identify opportunities to grow customer relationships
• Building: relationships that open doors
• Connect with decision-makers and executives, understand their business priorities, and become a trusted partner they turn to for solutions
• Drive deals from start to finish
• Leadership: discovery, navigate complex sales conversations, build compelling business cases, negotiate, and close opportunities
• Turn customer challenges into business wins
• Show customers how Freshworks can solve real problems, improve efficiency, and deliver measurable value
• Stay ahead of the game

Essential requirements and candidate background

• What You'll Bring
• 5+ years of experience in SaaS sales, account management, or solution-based selling, with a demonstrated track record of achieving or exceeding revenue targets
• A growth mindset
• You don't just manage accounts — you look for ways to expand them, uncovering opportunities and turning conversions into revenue
• Commercial instincts
• You're comfortable owning a number, managing a pipeline, forecasting, and navigating complex sales cycles
• Executive presence
• You can confidently engage senior stakeholders, ask the right questions, and connect business challenges to solutions that deliver value
• A consultative selling style
• You know how to listen, challenge assumptions, and build trust while moving opportunities forward
• A collaborative, adaptable approach
• You thrive in a fast-moving environment, embrace change, and know that the best wins often come from teamwork
• Bonus points if you've worked with CRM, employee experience (EX), customer experience (CX), or IT service management (ITSM) solutions

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo, CA headquarters
• Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level
• Bonus/equity may be available
• Work arrangement: Hybrid
• Advertised location: San Mateo, CA, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Account Manager, Mid-Market vacancy is not an offer for reference REF8778B; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference REF8778B.

Compare your qualifications and experience with the essential conditions for the San Mateo, CA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• marketing
• commercial negotiations
• partnership development
• account management
• stakeholder management